Referral Coordinator Position Available In Watauga, North Carolina

Referral Coordinator 3.7 3.7 out of 5 stars 237 Longvue Drive, Boone, NC 28607 Referral Coordinator Reports to:

Support Operations Manager Job Summary:

Your primary responsibilities will be to actively process referrals arriving via fax and email by accurately entering new patient data into our EMR and referral tracking systems, contacting new patients in a timely manner to schedule appointments, prioritizing urgent items appropriately, and communicating appointment status to referring providers. As our first point of contact with patients, we are looking for someone with a smile in their voice and a friendly demeanor.

Duties:

Create a positive first impression by having a friendly, professional and helpful phone demeanor Pulls referrals from fax or electronic work queue and logs appropriately for tracking purposes. Contacts patient to conduct medical history interview and schedules first appointment. Notifies referring provider of patient’s appointment date and time. Initiates new patient checklist. Enters patient information into electronic medical record system. Verifies insurance information for referral purposes as well as patient’s mailing address. Prepares new patient appointment letter and packet; places it in outgoing mail by end of business day. If unable to reach patients after 3 attempts, or patient declines an appointment, prepares and mails notification letter to the referring provider. Ensures new patient file is complete and ready for patient’s initial appointment. Coordinates retrieval of patient medical files and other appropriate documentation from referring physician and/or current or past providers as needed. Coordinates completion of a patient consent for release of medical information from providers, as appropriate. Answers, responds, and documents phone calls, requests, and questions from patients per policy in a timely manner. Accurately manages and redirects calls, as appropriate. Assists with office support as requested, including scanning, filing, etc. Provides backup support for patient check-in/check-out as assigned. Offers support to office staff as approved and assigned by management. Performs other duties as assigned.

Qualifications:

• High School Diploma or equivalent.
• Education or demonstrated proficiency with medical terminology.

Three years of experience working in a healthcare practice or clinic setting. Prior experience with patient scheduling and referral coordination. Experience with Electronic Medical Recordkeeping (EMR) systems. Effective verbal and written communication. Experience working in a customer service capacity. Must have good organizational skills. Must have the ability to work independently and in a team environment. Must have strong communication skills. Proficient in computers and keyboarding. Ability to manage multiple tasks simultaneously. Must have a service-oriented personality, great customer service skills required.

Physical and Environmental Requirements:

• Extended periods of time sitting and walking.
• Bending and stooping may be required.
• Ability to do repetitive work, i.e., keyboarding and writing.
• Ability to work on a computer for extended periods of time.
• Ability to lift and move 15 pounds.
• Vision and hearing corrected to normal limits.

Envision Pain Management is an equal opportunity and affirmative action employer.

Job Types:

Full-time, Part-time Pay:

$15.00 – $26.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person