Part-Time Access Center Navigator – Gastroenterology (Sun/Mon) Position Available In Burlington, New Jersey

• Part-time – Sunday & Monday 6:30am-5pm •

Job Summary:

Serves as a point of contact for referring physicians, patients, and caregivers to provide assistance with assessing physician services offered within Virtua.

Converts callers interested in Virtua Health into appointments, referrals, and utilization of services.

Acts as a liaison between referring physicians, patients, specialists, and team members.

Position Responsibilities:

Navigate patients through the continuum of care.

Serve as a concierge to improve customer outcomes and ensure smooth care transitions.

Increase Virtua’s business and patient satisfaction by using excellent customer service skills to coordinate appointments, consults, registrations for classes and programs, and provide physician referrals based on caller needs.

Reduce gaps in care by helping patients overcome barriers such as transportation, financial counseling, and language translation.

Perform data entry and maintain accurate records with appropriate coding to ensure proper tracking of leads.

Use databases such as Epic, Calibrio, CRM, Cisco phone system, and Physician database.

Deliver monthly reports on outcomes and performance.

Follow up with patients via phone and correspondence, collaborate with providers and care teams, and maintain confidential records.

Screen calls and resolve routine inquiries.

Develop a thorough understanding of Virtua services, tests, preps, and procedures to schedule services properly and timely.

Have knowledge of insurance plans, medical terminology, and financial assistance programs.

Engage in outreach to establish and maintain positive relationships with key stakeholders such as physicians, office staff, and nurses.

Reconcile department financial reports, process refunds, and handle online credit card transactions for classes and services.

Required Experience:

2-3 years of customer service or call center experience.

Excellent phone skills with good diction, tone, and pace.

Strong written and verbal communication skills, including grammar and spelling.

Ability to work efficiently and make accurate decisions.

Proficiency with office equipment and multi-line phone systems.

Required Education:

High school diploma or equivalent; associate’s degree preferred.

Training / Certification /

Licensure:

Healthcare experience, including medical terminology and managed care, is strongly preferred.#J-18808-Ljbffr