Patient Representative I and II Position Available In Sussex, New Jersey

Patient Representative I and

II 3.2 3.2

out of 5 stars 238 Spring Street, Newton, NJ 07860

Description:

The PR II(s) who qualify to apply for the SPR position will be assigned additional duties and will receive a promotion in title to “Senior Patient Representative” along with a salary increase. The Supervisor of the site’s patient representatives will submit a position request for a SPR to the Director of Operations who will determine if it is justified, and will then forward the request to the CEO and COO. SPR’s should be seasoned employees with complete knowledge of their general duties and be in good standing in their position in regards to attendance and knowledge of policies and procedures. They are expected to be leaders and act as a role model at all times. They will undergo an interview process and a review of their previous evaluations. A re-assessment of their job knowledge may be done, as well as taking into consideration their management skill set including organizational abilities, interpersonal skills, and demonstrated initiative. Communication Maintains patients’ confidentiality in compliance with HIPAA and other federal, state and local regulations as stated in the ZHC policies and procedures manual. Answers inquiries of patients and public in person or via telephone regarding regulations and services; when necessary, refers inquiries to appropriate person or department. Reads, writes, speaks, understands, and communicates in English and Spanish sufficiently to perform the duties of this position.

Requirements:

Has knowledge of computer software programs such as Microsoft Word, and electronic medical records. Have excellent customer service skills. Be able to work with very little supervision. Be able to adapt quickly to unanticipated changes in work flow or work process, or frequent changes in insurances rules and coverage changes. Be able to understand, carry out, and remember verbal and written instructions. Bilingual English and Spanish required. Education, Training and Experience High School diploma required; college credit or additional education in medical field or insurance and billing courses preferred Possess a current, unrestricted New Jersey operator license issued by the New Jersey Division of Motor Vehicles, or be able to efficiently and effectively use public transportation in order to be able to travel to other sites as needed. Have minimum of 1 year experience in customer service field, and 1 year of experience in collecting money or billing and insurances. Experience in a clinical/ambulatory care setting preferred