Access Associate – Internal Medicine – Genesee Health Service Position Available In Monroe, New York

Job Title:

Access Associate Department:

Internal Medicine Location:

Genesee Health Service Hours Per Week:

40

Schedule:

Monday –

Friday, Days SUMMARY:

+ Manages incoming calls while providing necessary information. + Greeting of patients and/or their representatives and providing direction as needed. + Scheduling and/or prescheduling patient appointments. + Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy. + Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements. + Verification of insurance eligibility/coverage and obtaining necessary precertifications / authorizations when applicable. + Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable. + Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy. + Communication with external customers such as but not limited to; payers, physician offices and other departments. + Accurately sets up new patient record via Care Connect. ​

REQUIRED QUALIFICATIONS

+ None.

PREFERRED QUALIFICATIONS

+ Associates Degree preferred. + 1 year of customer service experience preferred. + Intermediate computer skills preferred. + Customer Service and communication skills preferred.

HOW WE CARE FOR YOU

At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community. + No Weekends or Holidays + Personal Time that includes Vacation Time, Sick Time & Holidays + Health & Wellness Benefits starting Your First Day + Medical, Dental & Vision Programs tailored to Your Needs + Tuition Assistance & Reimbursement Program + Advancement Opportunities + Retirement Savings Program + Employee Assistance Program including free Mental Health + Same Day Pay through Daily Pay

EDUCATION

LICENSES /

CERTIFICATIONS:

PHYSICAL REQUIREMENTS

S – Sedentary Work – Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

$17.65 – $19.30

CITY:

Rochester

POSTAL CODE

14607 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.