ED Access Representative II Position Available In Monroe, New York

ED Access Representative II
Rochester, NY
As amunity, the University of Rochester is defined by a deepmitment to Meliora – Ever Better. Embedded in that ideal are the values we : equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure ourmunity is weing to all and is a place w all can thrive. Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular Time Type:

Part time

Scheduled Weekly Hours:

22.5

Department:

500320

Emergency SMH Work Shift:

UR – Evening (United States of America)

Range:

UR URCB 203 H

Compensation Range:

$18.00 – $23.81 The referenced pay range represents the minimum and maximumpensation for this job. Individual annual salaries/hourly rates will be set within the job’spensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

GENERAL PURPOSE

Coordinates functions associated with visits to the Emergency Department. Monitor and ensure that all functions arepleted in an accurate, efficient, and patient/customer friendly manner. Facilitate work flow in the department by supporting clinical staff.

ESSENTIAL FUNCTIONS

Greets patients to initiate positive experience, requests patient identification, collects and verifies patient demographic and financial information. Initiates the ED medical/financial record and identifies forms needed for specific ED visit. Assembles ED charts for admissions and discharges, ensuring all paperwork ispleted and distributed appropriately. Performs duties and achieves and maintains proficiency in the provision of excellent customer service, accuracy of data, and efficiency of work. Coordinates daily efforts to edit and correct registration and billing errors during full registration process. Identifies ways to reduce follow-up, repetitive or corrective work. Utilizes eRecord programs to facilitate work flow. Manages patient tracking system, ensuring correct location of patients within ED. As a designated preceptor, provides training to other EDAS staff on all aspects of department-specific work, including orientation to department and hospital, registration process, and customer service. Acts as information resource for all departmental staff in regards to registration and workflow activities. Attends education programs for the department at the direction of supervisor and teaches other staff. Ensures an accurate andplete full registration of the patient ispleted prior to discharge of the patient, including insurance verification for new and self-pay patients. Follows up on hold bill report to facilitate reimbursement for Emergency Department services. Collects co-pays. Triages patient calls, assesses the urgency of a situation and determines the appropriate action. Serves as point person for handlingplaints. Answers iing phone calls inmunications center, routing calls as appropriate. Coordinates transportation for discharged or transferred patients as needed. Provides support for departmental activities, including monitoring inventory of supplies and supply ordering. Performs other patient focused tasks, such as escorting patients, offeringfort items, witnessing consent signatures, faxing charts, pulling charts for QA audits or patient care follow up, managing and stocking forms and supplies, and managing requests from clinical staff. Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

High School diploma and 1 year related work experience in an administrative office or customer service field required Or equivalentbination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

Demonstrated ability to word process documents and enter data into a database preferred Demonstrated skills related to achievement of customer satisfaction preferred Medical terminology experience preferred The University of Rochester ismitted to fostering, cultivating, and preserving an inclusive and weing culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University ismitted to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). Thismitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Notice:

If you are a Current Employee, please log into myURHR to search for and to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we aremitted to fostering, cultivating, and preserving an inclusive and weing culture and are united by a strongmitment to be ever better—Meliora. It is an ideal that informs our d mission to ensure all members of ourmunity feel safe, respected, included, and valued.