? [3 Days Left] Patient Services Representative – Rock Hill, NY Position Available In New York, New York

Job Description:

Optum is a global organization that delivers care, aided bytechnology to help millions of people live healthier lives. Thework you do with our team will directly improve health outcomes byconnecting people with the care, pharmacy benefits, data andresources they need to feel their best. Here, you will find aculture guided by diversity and inclusion, talented peers,comprehensive benefits and career development opportunities. Comemake an impact on the communities we serve as you help us advancehealth equity on a global scale. Join us to start Caring.

Connecting. Growing together. Multi-Specialty, part of Optum, hasan immediate opening for a friendly, patient focused and detailedoriented Patient Services Representative to join our team. PatientServices Representative is responsible for the completion of setprocesses and protocols. Works cooperatively with all members ofthe care team to support the vision and mission of theorganization, deliver excellent customer service and adhere to Leanprocesses. Supports the teams in meeting financial, clinical andservice goals. The Patient Services Representative greets andregisters patients in a prompt, pleasant and helpful manner, aswell as instructs, directs, and schedules patients and visitors.

The Patient Services Representative receives payments frompatients, issues receipts and posts payment data.

Schedule:

Officeis open seven days a week. This role would consist of a 37.5 hourwork week, between the hours of 11:30 am to close (approximately8:30 pm). The schedule will be determined by the supervisor uponhire.

Location:

61 Emerald Place, Rock Hill, NY 12775

PrimaryResponsibilities:

• Adheres to standards of professionalism set bythe Practice
• Always maintains professional appearance by adheringto dress code and wearing identification badge
• Demonstrates andmaintains professionalism in behavior and courtesy toward thepatients and staff
• Respects confidentiality and is HIPAAcompliant in all aspects of communication regarding patient,Practice and staff members
• Functions as a member of a teamcommitted to quality patient care
• Takes initiative to keepinformed of new/revised Policy and Procedures, Standards of Careand incorporates these into practice
• Attends and participates inmandatory quarterly staff meetings or reads minutes
• CompletesMandatory Education annually
• Attends/participates intraining/review classes and projects as assigned
• Handlesdifficult situations and people with tact, professionalism and

H.E.A.R.T

• Demonstrates good judgment in escalating difficultsituations and people to Management personnel
• Demonstratesprofessionalism in attendance & punctuality. Consider number ofunauthorized or unscheduled absences, a pattern of before and afterweekend absences, tardiness and early departures, and long mealperiods in accordance with CRHC policy
• Promotes a positive workattitude fostering teamwork and acceptance of management decisions
• Supports peer to peer training initiative for new PatientServices employees
• Assists co-workers whenever possible, toachieve office goals / patient satisfaction
• Works independently,takes initiative in completing assignments and does so withoutreminder
• Completes all miscellaneous work assigned by leadershipor Physician accurately and in a timely manner
• Opens office asneeded; turns on copiers, terminals and printers, and updatescomputer for current day’s session
• Communicates with clinicalstaff to keep patient informed of appointment status
• Verifiesinsurance eligibility and coverage by phone, independent website,RTS, Phreesia or at time of service
• Verifies patient demographicand insurance information at time of visit. Assures all demographicand insurance information is accurate, complete and up to date inthe patient’s chart. Scans current insurance card and photoidentification into system
• Provides, explains and reviews foraccurate completion, all Registration forms, i.e. PatientRepresentative, Patient Registration form, and Family Informationform where applicable and obtains signatures as required
• Providesand explains the Authorization to Release Health Information topatient at their request
• Determines balances due including pastbalance, co-payments, co-insurance and deductibles, referring toPatient Accounts as necessary; takes responsibility for collectingand posting payments from patients at time of service via checks,cash or credit card in compliance with Cash Control Policies andProcedures
• Invite patient’s with the Patient Portal enrollment(PxP) in compliance with Meaningful Use guidelines
• Provides Aftervisit Summary in compliance with ACO guidelines
• Prepares BatchReport daily to total and balance collections
• Begins the check inprocess in EPM, Phreesia, and Siemens. Act on notations in allsystems and completes the auto-flow process successfully
• Schedules /Cancels /Reschedules patient appointments as ordered bythe physician adhering to scheduling policies and procedures
• Obtains or issues HMO insurance referrals as required for maximumreimbursement of services rendered
• Notifies management or otherdepartments appropriately using Clerical Templates for variousissues/requests/reasons
• Maintains supply inventories andequipment necessary for the effective performance of the job;communicates supply needs to the office supervisor in a timelymanner
• Maintains a neat, organized, orderly environment in thereception and waiting room areas, i.e . magazines, physicianbusiness cards, brochures, signage, etc
• Closes office as needed,ensuring that lights, terminals and office machines have beenturned off and all patients accounted for and discharged. May berequired to set alarm
• Actively demonstrates good oral and writtencommunication skills with both internal and external customers
• Demonstrates flexibility in schedule to meet patient and officeneeds
• Works with a sense of urgency
• Performs other tasks asrequired for the effective and efficient functioning of thePractice when directed to do so by Supervisory and Managerialpersonnel What are the reasons to consider working for UnitedHealthGroup? Put it all together
• competitive base pay, a full andcomprehensive benefit program, performance rewards, and amanagement team who demonstrates their commitment to your success.

Some of our offerings include:

• Paid Time Off which you start toaccrue with your first pay period plus 8 Paid Holidays
• MedicalPlan options along with participation in a Health Spending Accountor a Health Saving account
• Dental, Vision, Life& AD&DInsurance along with Short-term disability and Long-Term Disabilitycoverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee AssistanceProgram
• Employee Referral Bonus Program
• Voluntary Benefits (petinsurance, legal insurance, LTC Insurance, etc.)
• More informationcan be downloaded at: http://uhg.

hr/uhgbenefits You’ll be rewardedand recognized for your performance in an environment that willchallenge you and give you clear direction on what it takes tosucceed in your role as well as provide development for other rolesyou may be interested in.

Required Qualifications:

• High SchoolDiploma/GED (or higher)
• 1 years of customer service or healthcarerelated experience
• Intermediate level of computer proficiency(including being able to work on multiple web browsers using dualmonitors at the same time to include Microsoft Outlook)

PreferredQualifications:

• Experience as a receptionist in a healthcaresetting
• Experience working with an electronic health records
• Experience working with scheduling programs
• Knowledge and abilityto learn and apply job functions, and minimal medical terminologyknowledge

Soft Skills:

• Ability to work independently and as ateam, and maintain good judgment and accountability
• Demonstratedability to work well with health care providers
• Strongorganizational and time management skills
• Ability to multi-taskand prioritize tasks to meet all deadlines
• Ability to work wellunder pressure in a fast-paced environment
• Excellent verbal andwritten communication skills; ability to speak clearly andconcisely, conveying information in a manner that others canunderstand, as well as ability to understand and interpretinformation from others

New York Residents Only:

The salary rangefor New York residents is $16.00 to $28.27 per hour. Pay is basedon several factors including but not limited to local labormarkets, education, work experience, certifications, etc.

UnitedHealth Group complies with all minimum wage laws asapplicable. In addition to your salary, UnitedHealth Group offersbenefits such as, a comprehensive benefits package, incentive andrecognition programs, equity stock purchase and 401k contribution(all benefits are subject to eligibility requirements). No matterwhere or when you begin a career with UnitedHealth Group, you’llfind a far-reaching choice of benefits and incentives. AtUnitedHealth Group, our mission is to help people live healthierlives and make the health system work better for everyone. Webelieve everyone-of every race, gender, sexuality, age, locationand income-deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to goodhealth which are disproportionately experienced by people of color,historically marginalized groups and those with lower incomes. Weare committed to mitigating our impact on the environment andenabling and delivering equitable care that addresses healthdisparities and improves health outcomes — an enterprise priorityreflected in our mission.

Diversity creates a healthier atmosphere:

UnitedHealth Group is an Equal Employment Opportunity / AffirmativeAction employer and all qualified applicants will receiveconsideration for employment without regard to race, color,religion, sex, age, national origin, protected veteran status,disability status, sexual orientation, gender identity orexpression, marital status, genetic information, or any othercharacteristic protected by law. UnitedHealth Group is a drug

• free workplace.

Candidates are required to pass a drug test beforebeginning employment. RPO, RED