Patient Access Representative – Oneonta, NY [15h Left] Position Available In New York, New York

Job Description:

$2,000 SIGN

ON BONUS FOR EXTERNAL APPLICANTS

Optum is a globalorganization that delivers care, aided by technology to helpmillions of people live healthier lives. The work you do with ourteam will directly improve health outcomes by connecting peoplewith the care, pharmacy benefits, data and resources they need tofeel their best. Here, you will find a culture guided by diversityand inclusion, talented peers, comprehensive benefits and careerdevelopment opportunities. Come make an impact on the communitieswe serve as you help us advance health equity on a global scale.

Join us to start Caring. Connecting. Growing together. The PatientAccess Representative welcomes, greets, interviews patients and/orrepresentatives in person or over the telephone to ensure theirinitial experience with the hospital is exceptional. The PatientAccess Representative will also obtain the required demographic andinsurance information to ensure proper billing/reimbursement to thehospital. Secure required signatures from patients and/orrepresentatives to protect hospital’s interests. Provides excellentpatient experience for guests with a high level of professionalism.

Schedule:

This is a full-time 40-hour/week position. You will workduring the hours of M-F 3:00PM-11:00PM and rotating weekends.

Location:

You will be supporting both of our locations as needed:

• 1 Norton Ave, Oneonta, NY 13820 (Fox Hospital Oneonta)
• 43 PearlStreet, Sydney, NY 13838 (Fox Hospital Tri-Town Campus) We offer4-6 weeks of on-the-job training.

The hours of the training will bebased on schedule or will be discussed on your first day ofemployment.

Primary Responsibilities:

• Communicates directly withpatients and / or families either in person or on the phone tocomplete the registration process by collecting patientdemographics, health information, and verifying insuranceeligibility / benefits
• Utilizes computer systems to enter accessor verify patient data in real
• time ensuring accuracy andcompleteness of information
• Gathers necessary clinicalinformation and processes referrals, pre-certification,pre-determinations, and pre-authorizes according to insurance planrequirements
• Verifies insurance coverage, benefits, and createsprice estimates, reverifications as needed
• Collects patientco-pays as appropriate and conducts conversations with patients ontheir out-of-pocket financial obligations
• Identifies outstandingbalances from patient’s previous visits and attempts to collect anyamount due
• Responsible for collecting data directly from patientsand referring to provider offices to confirm and create scheduledappointments for patient services prior to hospital discharge
• Responds to patient and caregivers’ inquiries related to routineand sensitive topics always in a compassionate and respectfulmanner
• Generates, reviews, and analyzes patient data reports andfollows up on issues and inconsistencies as necessary
• Maintainsup-to-date knowledge of specific registration requirements for allareas, including but not limited to: Main Admitting, OPRegistration, ED Registration, Maternity, and Rehabilitation unitsYou’ll be rewarded and recognized for your performance in anenvironment that will challenge you and give you clear direction onwhat it takes to succeed in your role as well as providedevelopment for other roles you may be interested in.

RequiredQualifications:

• High School Diploma / GED (or higher)
• 1 yearsof customer service experience
• Ability to work full time 40hours/week with a schedule of M-F 3:00PM-11:00PM and a rotatingweekend schedule. It may be necessary, given the business need, towork occasionally overtime or weekends
• Ability to work onsite ateither of our Fox Hospital facilities in Oneonta and Sydney, NY
• Must be 18 years of age OR older

Preferred Qualifications:

• 1years of experience in scheduling and authorizations
• Healthcareexperience and clinical knowledge
• Ability to work night andweekend hours

Soft Skills:

• Ability to engage and effectivelycommunicate with individuals and groups of adults at all levelswithin the organization
• Ability to build rapport quickly, developtrust, sustain working relationships, and represent CRH positivelyin internal and external meetings
• Strong time-management andorganizational skills
• Effective communication skills andinterpersonal skills
• Basic keyboarding skills
• Stronginterpersonal, communication and customer service skills

Physicaland Work Environment:

• Standing for long periods of time (10hours) while using a workstation on wheels and phone/headset

PLEASENOTE

The sign-on bonus is only available to external candidates.

Candidates who are currently working for UnitedHealth Group,UnitedHealthcare or a related entity in a full time, part time orper diem basis (“Internal Candidates”) are not eligible to receivea sign on bonus. The salary range for this role is $16.00 to $28.85per hour based on full-time employment. Pay is based on severalfactors including but not limited to local labor markets,education, work experience, certifications, etc. UnitedHealth Groupcomplies with all minimum wage laws as applicable. In addition toyour salary, UnitedHealth Group offers benefits such as, acomprehensive benefits package, incentive and recognition programs,equity stock purchase and 401k contribution (all benefits aresubject to eligibility requirements). No matter where or when youbegin a career with UnitedHealth Group, you’ll find a far-reachingchoice of benefits and incentives. At UnitedHealth Group, ourmission is to help people live healthier lives and make the healthsystem work better for everyone. We believe everyone-of every race,gender, sexuality, age, location, and income-deserves theopportunity to live their healthiest life. Today, however, thereare still far too many barriers to good health which aredisproportionately experienced by people of color, historicallymarginalized groups, and those with lower incomes. We are committedto mitigating our impact on the environment and enabling anddelivering equitable care that addresses health disparities andimproves health outcomes — an enterprise priority reflected in ourmission. UnitedHealth Group is an Equal Employment Opportunityemployer under applicable law and qualified applicants will receiveconsideration for employment without regard to race, nationalorigin, religion, age, color, sex, sexual orientation, genderidentity, disability, or protected veteran status, or any othercharacteristic protected by local, state, or federal laws, rules,or regulations. UnitedHealth Group is a drug

• free workplace.

Candidates are required to pass a drug test before beginningemployment. RPO RED