Intake Coordinator Position Available In Allegheny, Pennsylvania

Intake Coordinator 3.8 3.8 out of 5 stars 35 Wilson Street, Pittsburgh, PA 15223 Home Care Intake Coordinator Position Overview We are seeking a dedicated, self-motivated Home Care Intake Coordinator to join our growing team. This field-based role involves traveling to clients’ homes to conduct comprehensive intake assessments, educate new referrals about their rights and available services, and serve as the vital first point of contact in their home care journey. This position requires extensive daily travel throughout [service area] and operates with significant autonomy. We are looking for a professional who thrives in an independent work environment and takes personal accountability for excellence. Key Responsibilities Conduct in-home intake assessments for new client referrals within 24-48 hours of assignment Educate clients and families about their rights, available services, and care options in a clear, compassionate manner Complete comprehensive documentation including intake forms, care assessments, and service agreements Maintain strict confidentiality and adhere to HIPAA regulations at all times Coordinate with care teams to ensure seamless transition from intake to service delivery Manage daily schedule efficiently to maximize client visits while maintaining quality standards Provide exceptional customer service that reflects our company’s commitment to client dignity and care Submit accurate reports and documentation within required timeframes Participate in ongoing training to stay current with regulations and best practices

Required QualificationsNon-Negotiables:

Reliable personal vehicle (model year 2015 or newer) with current registration and inspection Valid driver’s license with clean driving record (no DUI/DWI in past 5 years, no more than 2 moving violations in past 3 years) Current auto insurance meeting state minimum requirements Smartphone with GPS capability and ability to use scheduling/documentation apps High school diploma or equivalent (Bachelor’s degree in healthcare, social work, or related field preferred)

Experience & Skills:

Minimum 2 years experience in healthcare, social services, or client-facing role Demonstrated ability to work independently with minimal supervision Excellent written and verbal communication skills Cultural sensitivity and ability to work with diverse populations Basic computer proficiency including email, databases, and mobile applications Strong organizational skills with attention to detail Professional appearance and demeanor

Background Requirements:

Clean criminal background check (no felony convictions, no theft or fraud convictions) Negative drug screening Professional references from previous employers Ability to pass company-specific competency assessments What We Offer Competitive base salary with performance-based bonuses (up to $X quarterly) Comprehensive mileage reimbursement at IRS standard rate Health, dental, and vision insurance Paid time off and sick leave Professional development opportunities Flexible scheduling within business hours Company-provided tablet/smartphone for work purposes Ongoing training and certification support Work Environment & Expectations This role requires 60-80% travel time throughout our service area, including urban, suburban, and rural locations. You will work primarily in clients’ homes, which may include various living conditions and family dynamics.

Critical Success Factors:

Self-direction:

You must be able to manage your daily schedule, prioritize urgent cases, and work efficiently without constant supervision

Reliability:

Clients depend on your punctuality and follow-through. Consistent attendance and timely completion of duties are essential

Adaptability:

Each home visit presents unique situations requiring professional judgment and flexibility

Integrity:

This role involves access to sensitive information and requires absolute honesty and ethical behavior Application Process – Please Read Carefully To demonstrate your attention to detail and serious interest in this position, your application must include ALL of the following: Cover letter addressing: Why you are interested in home care services How you handle working independently with minimal supervision Your experience with challenging or sensitive situations Your long-term career goals Resume highlighting relevant experience and including: Current and valid driver’s license number Vehicle information (year, make, model) Professional references with current contact information Written responses to these scenarios (2-3 sentences each): A client becomes upset during your visit and refuses to continue the intake process You arrive at a scheduled appointment and no one is home A family member disagrees with the client about the services being discussed Availability confirmation including: Your preferred start date Any scheduled time off in the next 6 months Confirmation that you can work Monday-Friday, 8 AM-6 PM Applications missing any of these components will not be considered.

Compensation Details Base salary:

$37000 annually Performance bonuses: $4000 quarterly Mileage reimbursement: Current IRS standard rate ($0.67/mile as of 2024) Average annual mileage reimbursement: $3,000-$5,000 depending on territory Important Notes Background verification: All offers are contingent upon successful completion of background checks, drug screening, and reference verification Probationary period: First 90 days include additional training and performance monitoring Professional development: Ongoing education requirements include annual certification renewals and quarterly training sessions Equipment responsibility: Company-provided equipment must be maintained in good condition and returned upon separation We are an equal opportunity employer committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Only qualified candidates who meet all requirements and submit complete applications will be contacted for interviews. Due to the volume of applications, we cannot provide individual feedback to unsuccessful candidates. This position offers an excellent opportunity for a self-motivated professional to make a meaningful difference in clients’ lives while building a rewarding career in healthcare services. If you thrive in an autonomous environment and are passionate about helping others access quality care, we encourage you to apply.

Job Type:

Full-time Pay:

$19.04 – $20.26 per hour

Benefits:

Employee assistance program Flexible schedule Health insurance Professional development assistance Referral program

Schedule:

Day shift Morning shift Weekends as needed Ability to

Commute:

Pittsburgh, PA 15223 (Required) Ability to

Relocate:

Pittsburgh, PA 15223: Relocate before starting work (Required)

Work Location:

In person