Patient Services Representative Position Available In Allegheny, Pennsylvania
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Job Description
Patient Services Representative Job ID:
6962258698
Status:
Full-Time
Regular/Temporary:
Regular
Shift:
Day Job
Facility:
UPMC Children’s Hospital of Pittsburgh
Department:
South Medical Srvcs
Location:
205 Millers Run Road, Bridgeville, PA
Union Position:
No
Salary Range:
$ 17.84-26.62 USD A Patient Services Representative welcomes patients, educates them on copayments and financial obligations, collects payments, schedules appointments, and updates patient information. They promote new technologies, connect patients to financial resources, and foster a culture of service excellence, ensuring a positive UPMC experience for patients and families. This position will primarily work Monday through Friday daylight shifts, from 8:00 am – 4:30 pm
Responsibilities:
Greet patients warmly, guides them through self-arrival technology or check-in, and collects copayments at the point of service.
Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services.
Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery.
Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms.
Handle phone calls, assist with administrative tasks, and other duties as needed.
Qualifications:
High school graduate or equivalent is required. Associates Degree preferred
Two years of experience in a high volume medical / billing / fiscal or customer service function is preferred.
Previous Registration experience preferred
Prior experience with Medipac, Epic, or other health records systems is preferred.
Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Knowledge of medical terminology is preferred.
Licensure, Certifications, and Clearances:
Act 31 / Act 33 / Act 34 / Act 73 UPMC is an Equal Opportunity Employer/Disability/Veteran
