Patient Services Representative- UPMC Mercy Vision Institute, Mercy Pavilion Position Available In Allegheny, Pennsylvania

Patient Services Representative- UPMC Mercy Vision Institute, Mercy Pavilion Job ID:

6941226530

Status:

Full-Time

Regular/Temporary:

Regular

Shift:

Day Job

Facility:

University of Pittsburgh Physicians

Department:

65480 POP14 EYE Mercy

Location:

1622 Locust Street, Pittsburgh, PA

Union Position:

No

Salary Range:

$ 18.6-28.71 USD University of Pittsburgh Physicians is hiring a full-time Patient Services Representative to support UPMC Mercy Vision Institute, Mercy Pavilion located at 1622 Locust Street Pittsburgh

PA 15219.

This role will work Monday through Friday daylight hours (start time varies based on clinic needs but office is open most days from 6:45 am to 5:30pm). Travel may be required to other satellite offices for coverage purposes (less than 5%). This office is a high-volume, fast-paced ophthalmology practice, serving an average of 250-300 patients per day. We are seeking team members who thrive in a dynamic, fast-moving environment and are committed to delivering excellent patient care. If you enjoy working in a busy clinical setting, we encourage you to apply.

Responsibilities:

Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
Schedule or connect patient to resources to schedule for ancillary services at checkout
Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Assist patients in education of financial responsibility and connect them to advocacy resources as needed
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
Promote MyUPMC patient portal and assist patients in registration when applicable
Collect copayments and any other applicable patient payments at the point of service
Provide a warm greeting for all patients
Register patients in Biometrics (fingerprint recognition) program and explain benefits
Confirm and/or update patient registration information at checkout
Appropriately distribute / triage phone calls to other areas and / or clinical providers
Schedule follow-up appointments within the practice at checkout

Qualifications:

Completion of high school graduate or equivalent is required.
Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran