Office Assistant II – Edinboro Family Practice Position Available In Erie, Pennsylvania

Office Assistant II – Edinboro Family Practice 3.4 3.4 out of 5 stars Edinboro, PA 16412 Join Our Team at UPMC Edinboro Family Practice! Are you an organized, customer-focused professional looking to grow your career in a supportive healthcare environment? UPMC’s Edinboro Family Practice is now hiring a full-time Office Assistant II to join our dedicated team in Edinboro, PA. This role offers a consistent Monday through Friday schedule, 8:00 a.m. to 4:30 p.m., with no weekends or holidays required —giving you the work-life balance you deserve. As a vital part of our front-office team, you’ll play a key role in ensuring a smooth and welcoming experience for our patients by scheduling appointments, managing phone inquiries, and gathering accurate demographic and insurance information. If you have at least one year of experience in an office setting , strong communication skills, and familiarity with Epic , we encourage you to apply! At UPMC, we’re committed to investing in our people. Enjoy a comprehensive Total Rewards Benefits package , along with opportunities for career growth and professional development across our network. Take the next step in your career with a team that values compassion, excellence, and community. Apply today and make a meaningful impact at UPMC Edinboro Family Practice!

Responsibilities:

Verify necessary information and records in the medical record and computerized scheduling system and prepare patient charts for upcoming appointments. Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Maintain a clean, orderly waiting area including beverage area and reading materials. Answer questions regarding patient appointments and testing. Greet and register patients in a polite, prompt, helpful manner and provide any necessary instructions or directions. Inform appropriate department/person of patients’ arrival, performing appropriate check-in and check-out functions. Assist with inpatient billing process. Assist physicians with transcription and dictation issues/concerns and review process for accuracy. Process medical records release requests. Identify stock levels of office supplies and assist with ordering and inventory management. Maintain and update current information on physicians’ schedules ensuring patients are scheduled properly and appointments are confirmed. Answer telephone, screen calls, take messages, and provide information in a courteous manner. Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion. Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation, and other tasks. Schedule, coordinate, and reschedule patient appointments. Relay necessary messages to staff and providers.

Required:

High school diploma or GED. Three years of work experience, preferably in a medical office setting. Word processing and computer experience.

Preferred:

Knowledge of medical terminology. One year of experience in an office setting. Knowledge and/or experience with Epic.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran