Front Desk Representative Position Available In Richland, South Carolina

Front Desk Representative Eye Physicians & Surgeons of Columbia 601 Taylor St, Columbia, SC 29201 Eye Physicians & Surgeons of Columbia is looking for knowledgeable, organized, enthusiastic candidates to work in a fast-paced, high-volume environment. Will serve as a first point of contact for all patients and is responsible for providing exceptional customer service to create a positive experience for everyone visiting or contacting our office. The position requires excellent communication and computer skills. Knowledge of managed care and government insurance types and scheduling in a medical setting is necessary. Previous medical office experience required.

REQUIREMENTS

Prior experience in a medical office or healthcare setting. Excellent communication skills, both verbal and written. Demonstrated customer service skills with a friendly and approachable professional demeanor. Ability to multitask in a fast-paced environment. Strong attention to detail with a dedication to accuracy. Ability to work independently and as part of a team. A commitment to upholding patient confidentiality according to HIPAA regulations. Professional phone etiquette is a must. Proficient in Microsoft Office applications.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Greet patients in a professional and compassionate manner upon arrival, check-in patients, obtain insurance information and other necessary data to ensure complete and accurate registration. Collect co-payments and payments for services rendered. Answer multi-line phones, triage calls, and either direct the caller to the appropriate party or handle the caller’s needs. Coordinate with clinical staff to ensure efficient patient flow. Maintain cleanliness and organization of the front desk area. Handle sensitive patient information with confidentiality and discretion. Check-out patients and schedule future appointments. Review schedules for referrals needed, obtain those that the office takes responsibility for and work with patients to obtain others. Adhere to office policies and procedures to ensure quality service delivery. Scan pertinent patient information into EHR. Respond to and fulfill medical records requests. Review eligibility report daily and work all accounts where eligibility is incomplete, inactive, or unverified. Verify patient credits and generate account alerts for front desk. Review all patient balances prior to their appointment and alert front desk of balances to collect. Serve as a secondary back up to billing and insurance staff. Prepare charts for the next clinic day. Prepare and reconcile end of day report and balance cash drawer each day.

Job Type:

Full-time Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Uniform allowance Vision insurance

Medical Specialty:

Ophthalmology Schedule:

Monday to

Friday Work Location:

In person