Patient Services Representative FT (Hillcrest) Position Available In Spartanburg, South Carolina

Title:

 Patient Services Representative

Location:

Novant Health Urgent Care (Hillcrest)

Status:

 Full Time Who Are We? Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State. Why Doctors Care? Here’s What We Offer!
Competitive wages with annual market data review
Incentive Pay Program
Continuing Education Reimbursement Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
UpToDate Subscription
Generous PTO 403(b) with 100% vested match
Health, dental, vision insurance
Health Reimbursement Account
Flexible Spending Account
Short term and Long-term Disability
Whole and Term Life Insurance
Rewarding Careers
Great working environment
What Are We Looking For? NHUC is currently looking for a is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assisting our patients with paperwork, maintaining the sign-in sheet, and the overall appearance of the front office. The PSR also ensures the accuracy of the patient’s demographics, enter charges into the system and collects co-payments as needed. Key Responsibilities Recognizes patient distress and takes action as necessary.
Greets patients and ensures that the sign in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments. Also corrects information in patient demographics and changes with insurance carriers.
Answers incoming calls and schedules appointments as needed.
Cleans counters, empties trash, and cleans waiting room and up front area.
When needed, refers patients to the billing department for assistance after researched by center.
Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
Copies patient medical records and sends them out when requested.
Files charts—must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
Completes PSR career development program within first year of employment.
Other duties as assigned. Do You Have What It Takes? A good candidate will bring with them: High School diploma or equivalency
Customer service experience
Medical terminology knowledge
Computer skills
Willing to work 12 hour shifts and weekends
Willing to work at other centers as needed
Effective verbal and written communication skills
Ability to reflect our mission, vision, and values through actions and conduct. An ideal candidate would also have: Previous experience working in a patient services representative position. powered by