Patient Services Representative – Rock Hill, NY Position Available In York, South Carolina

Job Description:

Optum is a global organization that delivers care, aided bytechnology to help millions of people live healthier lives. Thework you do with our team will directly improve health outcomes byconnecting people with the care, pharmacy benefits, data andresources they need to feel their best. Here, you will find aculture guided by diversity and inclusion, talented peers,comprehensive benefits and career development opportunities. Comemake an impact on the communities we serve as you help us advancehealth equity on a global scale. Join us to start

• Caring.

Connecting. Growing together.

• Multi-Specialty, part of Optum, has an immediate opening for afriendly, patient focused and detailed oriented Patient ServicesRepresentative to join our team.

Patient Services Representative isresponsible for the completion of set processes and protocols.

Works cooperatively with all members of the care team to supportthe vision and mission of the organization, deliver excellentcustomer service and adhere to Lean processes. Supports the teamsin meeting financial, clinical and service goals. The

• Patient Services Representative greets and registers patientsin a prompt, pleasant and helpful manner, as well as instructs,directs, and schedules patients and visitors.
• The PatientServices Representative receives payments from patients, issuesreceipts and posts payment data.

Schedule:

• -Office is open
• seven days a week.

This role wouldconsist of a 37.5 hour work week, between the hours of 11:30 am toclose (approximately 8:30 pm). The schedule will be determined bythe supervisor upon hire.

Location:

• 61 Emerald Place, Rock Hill, NY 12775

Primary Responsibilities:

Adheres to standards of professionalism set by the Practice Always maintains professional appearance by adhering to dress codeand wearing identification badge Demonstrates and maintains professionalism in behavior and courtesytoward the patients and staff Respects confidentiality and is HIPAA compliant in all aspects ofcommunication regarding patient, Practice and staff members Functions as a member of a team committed to quality patientcare Takes initiative to keep informed of new/revised Policy andProcedures, Standards of Care and incorporates these intopractice Attends and participates in mandatory quarterly staff meetings orreads minutes Completes Mandatory Education annually Attends/participates in training/review classes and projects asassigned Handles difficult situations and people with tact, professionalismand

H.E.A.R.T

Demonstrates good judgment in escalating difficult situations andpeople to Management personnel Demonstrates professionalism in attendance & punctuality. Considernumber of unauthorized or unscheduled absences, a pattern of beforeand after weekend absences, tardiness and early departures, andlong meal periods in accordance with CRHC policy Promotes a positive work attitude fostering teamwork and acceptanceof management decisions Supports peer to peer training initiative for new Patient Servicesemployees Assists co-workers whenever possible, to achieve office goals /patient satisfaction Works independently, takes initiative in completing assignments anddoes so without reminder Completes all miscellaneous work assigned by leadership orPhysician accurately and in a timely manner Opens office as needed; turns on copiers, terminals and printers,and updates computer for current day’s session Communicates with clinical staff to keep patient informed ofappointment status Verifies insurance eligibility and coverage by phone, independentwebsite, RTS, Phreesia or at time of service Verifies patient demographic and insurance information at time ofvisit. Assures all demographic and insurance information isaccurate, complete and up to date in the patient’s chart. Scanscurrent insurance card and photo identification into system Provides, explains and reviews for accurate completion, allRegistration forms, i.e. Patient Representative, PatientRegistration form, and Family Information form where applicable andobtains signatures as required Provides and explains the Authorization to Release HealthInformation to patient at their request Determines balances due including past balance, co-payments,co-insurance and deductibles, referring to Patient Accounts asnecessary; takes responsibility for collecting and posting paymentsfrom patients at time of service via checks, cash or credit card incompliance with Cash Control Policies and Procedures Invite patient’s with the Patient Portal enrollment (PxP) incompliance with Meaningful Use guidelines Provides After visit Summary in compliance with ACO guidelines Prepares Batch Report daily to total and balance collections Begins the check in process in EPM, Phreesia, and Siemens. Act onnotations in all systems and completes the auto-flow processsuccessfully Schedules /Cancels /Reschedules patient appointments as ordered bythe physician adhering to scheduling policies and procedures Obtains or issues HMO insurance referrals as required for maximumreimbursement of services rendered Notifies management or other departments appropriately usingClerical Templates for various issues/requests/reasons Maintains supply inventories and equipment necessary for theeffective performance of the job; communicates supply needs to theoffice supervisor in a timely manner Maintains a neat, organized, orderly environment in the receptionand waiting room areas, i.e . magazines, physician business cards,brochures, signage, etc Closes office as needed, ensuring that lights, terminals and officemachines have been turned off and all patients accounted for anddischarged. May be required to set alarm Actively demonstrates good oral and written communication skillswith both internal and external customers Demonstrates flexibility in schedule to meet patient and officeneeds Works with a sense of urgency Performs other tasks as required for the effective and efficientfunctioning of the Practice when directed to do so by Supervisoryand Managerial personnel What are the reasons to consider working for UnitedHealth Group?

• Put it all together
• competitive base pay, a full andcomprehensive benefit program, performance rewards, and amanagement team who demonstrates their commitment to your success.

Some of our offerings include: Paid Time Off which you start to accrue with your first pay periodplus 8 Paid Holidays Medical Plan options along with participation in a Health SpendingAccount or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-termdisability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,etc.) More information can be downloaded at:

• You’ll be rewarded and recognized for your performance in anenvironment that will challenge you and give you clear direction onwhat it takes to succeed in your role as well as providedevelopment for other roles you may be interested in.

RequiredQualifications:

High School Diploma/GED (or higher) 1+ years of customer service or healthcare related experience Intermediate level of computer proficiency (including being able towork on multiple web browsers using dual monitors at the same timeto include Microsoft Outlook)

Preferred Qualifications:

Experience as a receptionist in a healthcare setting Experience working with an electronic health records Experience working with scheduling programs Knowledge and ability to learn and apply job functions, and minimalmedical terminology knowledge

Soft Skills:

• Ability to work independently and as a team, and maintain goodjudgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speakclearly and concisely, conveying information in a manner thatothers can understand, as well as ability to understand andinterpret information from others

New York Residents Only:

• The salary range for New York
• residentsis
• $16.00 to $28.27
• per hour.
• Pay is based on several factorsincluding but not limited to local labor markets, education, workexperience, certifications, etc.
• UnitedHealth Group complies withall minimum wage laws as applicable.
• In addition to your salary,UnitedHealth Group offers benefits such as, a comprehensivebenefits package, incentive and recognition programs, equity stockpurchase and 401k contribution (all benefits are subject toeligibility requirements). No matter where or when you begin acareer with UnitedHealth Group, you’ll find a far-reaching choiceof benefits and incentives.
• At UnitedHealth Group, our mission is to help people live healthierlives and make the health system work better for everyone.

Webelieve everyone-of every race, gender, sexuality, age, locationand income-deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to goodhealth which are disproportionately experienced by people of color,historically marginalized groups and those with lower incomes. Weare committed to mitigating our impact on the environment andenabling and delivering equitable care that addresses healthdisparities and improves health outcomes

• an enterprise priorityreflected in our mission.
• Diversity creates a healthier atmosphere: UnitedHealth Group is anEqual Employment Opportunity / Affirmative Action employer and allqualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, age, national origin,protected veteran status, disability status, sexual orientation,gender identity or expression, marital status, genetic information,or any other characteristic protected by law.
• UnitedHealth Group is a drug
• free workplace. Candidates arerequired to pass a drug test before beginning employment.
• #RPO, #RED