Patient Services Representative Position Available In Blount, Tennessee
Tallo's Job Summary: The Patient Services Representative in Louisville, TN serves as a liaison between patients, client hospitals, and billing centers to resolve complex client-related issues. Responsibilities include researching patient complaints, handling hospital complaints, adjusting accounts, and communicating with collection agencies. The role requires a high school diploma, medical billing experience, proficiency in Microsoft Office, and strong communication and problem-solving skills.
Job Description
Patient Services Representative 3.3 3.3 out of 5 stars Louisville, TN
JOB DESCRIPTION OVERVIEW
The Patient Services Representative serves as a liaison between the patient, client hospitals, TeamHealth Divisions, TeamHealth National Patient Services Center and the Alcoa Billing Center in solving and researching complex client-related issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Resolve and research patient complaints; suspend and unsuspended accounts per Team Health division instructions. Resolve and research hospital complaints relating to patient issues concerning billing and charges. Research accounts on the system; request charts as needed. Submit researched accounts to Coding for review. Forward complaints that require clinical review appropriately. Adjust accounts after appropriate review and approval. Correspond with collection agencies in order to resolve billing and reimbursement issues. Correspond with the Better Business Bureau and Consumer Affairs office in order to resolve billing issues. Handle the National Patient Services Call Center (NPSC) warm transfers for all business. Process NPSC and patient web site information as required. Process ETM tasks as required. Process incoming mail appropriately Communicate and follow-up on all client complaints to Patient Services Supervisor. Assume other tasks, duties and responsibilities as requested.
Job Requirements:
QUALIFICATIONS / EXPERIENCE
High school diploma or equivalent required Six months medical billing experience preferred IDX-BAR experience preferred Proficiency in Microsoft Office Ability to multi-task in a fast paced environment Good communication skills both oral and written Excellent problem-solving and customer service skills.
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//www.teamhealth.com/california-applicant-privacy-notice/ Get job alerts by email. Sign up now! Job Snapshot Employee Type Full-Time Location Louisville, TN (Onsite) Job Type Admin – Clerical Experience Not Specified Date Posted 04/18/2025
