PATIENT SERVICES REP- ALAMO MEDICAL CENTER Position Available In Crockett, Tennessee

PATIENT SERVICES REP- ALAMO MEDICAL CENTER

TeamHealth Alamo, TN (Onsite) Full-Time Job Details

JOB DESCRIPTION OVERVIEW

The Patient Service Representative (PSR) performs a variety of duties to support patients and ors to the practice. The PSR directly assists patients by verifying demographic and personal information and serves as the initial point of contact at the urgent care facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets patients and families with a respectful, caring attitude. Interacts calmly and respectfully with other urgent care staff. Assists with clerical duties and functions as part of the healthcare team. Supports general policies and prores that ensure patientfort and safety. Maintainspetence through continuingcation. Verifies patient demographics and insurance; obtains consent to treat and required signatures. Registers patients in applicable systems (e.g., TES Front Desk, gehriMed). Collects and posts payments to patient accounts.

Performs end-of-day tasks:

scans charts,pletes and uploads daily cash logs. Makes bank deposits as requested. Answers phones, takes messages, and routes appropriately. Prepares and updates patient charts. Greets and provides information to patients, families, vendors, and ors. Provides administrative support to other departments; assists in problem-solving and information gathering when patients can’tmunicate. Receives and distributes mail and deliveries. Alerts supervisors to inappropriate business practices affecting reimbursement or patient relationships. Assists withpiling reports as requested by management. Helps other departments as needed. Reviews

HIPAA/NSB

policies with patients and obtains signatures. Demonstrates professional conduct with all staff. Collaborates with clinical staff, routing records and specimens as needed. Maintains office supply inventory; orders supplies when requested. Upholds strict patient confidentiality. Completes administrative tasks efficiently and reports issues affecting patient care. Keeps reception area clean andanized. Ads to quality, HIPAA, customer service, infection control, and safety policies. Uses available resources to obtain patient info when patients are unable tomunicate.

Job Requirements:

QUALIFICATIONS / EXPERIENCE

Associates Degree in related field preferred, minimum of High School diploma required.
Minimum of 1 year in previous customer service related position required.
1 to 3 years’ experience in a medical office/clinic environment preferred.
Prior experience with Allscripts or other electronic medical records preferred.

KNOWLEDGE, SKILLS AND ABILITIES

High degree of verbal and writtenmunication and interpersonal skills to determine needs, provide information and assist patients.
Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personalputer
Ability to address and resolve conflict, including difficult patients in a professional manner
Ability to maintain strict confidentiality
Ability to perform detail-oriented work.
Ability to adapt to a changing and growing atmosp.
Courteous and professional demeanor.
Willingness to work as a team player to meetmon goals of the facility.
Ability to work in fast-paced, demanding environment.
Excellent customer service skills.
Promote positive department morale through effective teamwork. Employee Type
Full-Time
Location
Alamo, TN (Onsite)
Job Type Experience
Not Specified
Date Posted
04/18/2025