Patient Access Representative Position Available In Rutherford, Tennessee
Tallo's Job Summary: The Patient Access Representative role at TOA in Murfreesboro, TN involves providing top-notch customer service, handling patient appointments, and effectively communicating with patients to ensure they receive the best care. This full-time position requires excellent organizational skills, the ability to work well in a team, and proficiency in basic computer programs. High school diploma required, college degree preferred. TOA is an equal opportunity employer.
Job Description
Patient Access Representative
Patient Access Representative
Murfreesboro, TN
- Administration
Job Type
Full-time
Description
The TOA Patient Access Representative is our patients’ biggest advocate.
This role provides patients with top notch customer service and understands TOA physicians, locations, and services inside and out to ensure our patients are getting connected to the best care possible for each unique situation.
Answer inbound calls from new and existing patients
Obtain patient demographics and insurance information
Listen actively to patient medical history such as surgical history, previous or current injuries, and recent imaging history
Dissect pertinent details such as patient address, availability, and specialty required in order to find the most convenient and effective appointment for the patient
Schedule patient appointments through NextGen
Use critical thinking and your expertise within TOA guidelines to arrive at solutions for patients
- even if that means finding a creative resolution
Maneuver between multiple screens and multiple systems when documenting information and searching for physician availability
Review online appointment requests and schedule those appointments
Handle inbound referrals for your designated physician(s)
Reschedule cancellations
Respond effectively to time sensitive email communication
Deescalate conflict independently with disgruntled patients
Other duties as assigned
Requirements
You have the drive to provide excellent customer service and execute that on a daily basis
It comes natural for you to maintain a professional and empathetic tone while conducting phone calls•even when call volumes are high and you’re multi-tasking
You enjoy corresponding over the phone
You’re very organized and pay close attention to detail
Working with computers comes easy to you•you know the basics of
Microsoft programs such as excel, word, and office
You enjoy being a part of a team that works collaboratively to achieve goals
You successfully work across boundaries, including other TOA roles and clinics
Knowledge of patient appointment scheduling is a plus
Previous experience working with an EMR, such as NextGen (or similar documentation systems) is preferred
High school degree is required, a college degree is preferred
TOA is an equal opportunity employer.
TOA conducts drug screens and background checks on applicants who accept employment offers.
