Patient Experience Coordinator Position Available In Shelby, Tennessee

Patient Experience Coordinator 901 Physical Therapy Memphis, TN 38111 We’re not just looking for a front desk. We’re looking for the right personality to help power the heartbeat of our clinic. 901 Physical Therapy is a family-owned, mission-driven practice helping Memphis stay active for life. We specialize in performance-based physical therapy and strength coaching for adults who are proactive about their health. Our front desk isn’t just a basic reception position. It’s the front line of trust, care, and energy that sets the tone for every patient interaction. We’re hiring someone who: Thrives in a fast-paced, people-focused role • Loves talking with people and making them feel seen, heard, and supported Is physically active themselves and believes in what we do Can handle scheduling, payments, logistics, and conversations with confidence and professionalism Brings high energy and positivity to the team Wants to be part of something bigger than a job—they want to be part of a mission Isn’t afraid to speak up in team meetings, contribute ideas, and make the role better over time Who You Are An extrovert with a natural gift for making people feel welcome Organized, on top of details, and someone who follows through Tech-comfortable (Google applications, Hubspot, EMR) Confident and professional when it comes to financial conversations and follow-ups Motivated by impact , not just tasks A team player who gets excited about supporting others and being part of our culture (yes, we work out together) Someone who’s engaged, speaks up, and actively participates in team meetings—we’re always looking to improve what we do, and your voice matters What You’ll Do Be the first impression and vibe-setter for every patient who walks in Manage patient schedules, payments, and communication Keep CRM systems and patient records accurate and up to date Collaborate with our PTs to make sure every patient has a smooth, successful experience Help keep the clinic clean, stocked, and running smoothly Participate in team meetings, marketing campaigns, and creative problem-solving Join us for team workouts—yes, we live what we preach Must-Haves You like talking to people and are good at it You care about health, fitness, and helping people live better You can juggle multiple tasks and stay on top of details You’re reliable, consistent, and a natural problem-solver You’re not just looking for a job—you’re looking for a place to belong and contribute Compensation $21-$25/hour based on experience Long-term disability insurance Retirement plan matching up to 3% Ready to Apply? Visit to learn more about our mission. If you’ve got the energy, personality, and mindset to be part of something bigger, we want to hear from you.

Job Type:

Full-time Pay:

$20.00 – $25.00 per hour

Benefits:

401(k) matching Paid time off Parental leave

Work Location:

In person