Steakhouse Bartender Position Available In Hillsborough, New Hampshire

Steakhouse Bartender The Nash Casino Nashua, NH Job Details Estimated:

$29.3K – $35K a year 1 day ago Qualifications High school diploma or GED Entry level Under 1 year Full Job Description

JOB SUMMARY

The Steakhouse Bartender provides exceptional service while serving both food and beverages to the Steakhouse guests. The Steakhouse Bartender initiates conversations with guests, anticipates guest’s needs and seeks opportunity to build relationships and create a memorable interaction. Ensures the cleanliness and sanitation of all work areas and equipment in accordance with Health Department standards.

SCOPE:

The Steakhouse Bartender is knowledgeable of the entire bar and dining menus and seeks opportunity to upsell and encourage guests to pair specialty cocktails and wines with their dining choices.

JOB RESPONSIBILITIES

Greets each guest in accordance with sequence of service standards and offers their name and assistance throughout the experience. Consistently offers all guests the entire menu and encourages dining at the Steakhouse Bar. Engages all guests with a consistently friendly and upbeat personality and strives to establish rapport with all Steakhouse patrons. Demonstrates a commitment to a timely and seamless experience for each guest. Works collaboratively with all room staff to ensure an efficient flow of service is experienced by each guest. Immediately reports any delay in service or guest opportunities to the room manager. Is consistently knowledgeable of Chef’s specials and/or any changes to the dining menu, cocktail menu, or wine list. Accurately records and places all food and beverage orders and ensures the timeliness of service to all guests. Mixes and serves drinks following specified recipes. Is capable of accurately pouring with or without a jigger and following specified recipes. Maintains complete knowledge of all menu items, liquor brands, beer, and non-alcoholic selections available within the outlet. Working knowledge of designated glassware, ingredients, preparation method and garnishes of each drink. Working knowledge of food presentation and ability to speak to the dining menu. Always maintains a visually appealing and clean bar, including, but not limited to, bar surface, draught area, coolers, wells, sinks, mixing materials, server area and lounge. Maintains product inventory and supplies including all liquors, beers, wines, mixes, garnishes, glassware, ice, and miscellaneous bar supplies throughout shift. Ensures receipt of accurate payments, balance cash drawer during shift, and maintain security and accuracy of bank. Demonstrates skills in guest recovery and requests assistance from management staff as needed. Utilizes all opening and closing checklists effectively and carries out all duties in accordance with room standards. Maintains regular attendance at scheduled shifts and staff meetings. Consistently uses all bar equipment, cleaning, and sanitizing products in accordance with all SDS sheets and departmental standards. To provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset. Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and in a continuously fast-paced environment. The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner. The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions. Maintain regular attendance at scheduled shifts and staff meetings in accordance with the Time and Attendance policy. Maintain professionalism and a friendly and approachable demeanor throughout the shift. Assist with training/mentoring of new Team Members as requested. Maintain all appearance standards in accordance with established uniform and appearance guidelines. Inform manager on duty of any irregularities and unusual situations when they occur Is honest in all interactions and displays a high degree of integrity. Ability to work independently with little to no supervision or as part of a team is required. Must be and remain compliant with all legal or company regulations for working in the industry.

KEY SUCCESS INDICATORS

Exceptional hospitality, friendliness and professionalism are the standard. A highly motivated, self-directed and organized approach to the role is key.

OTHER DUTIES

The content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this position at any time to include special projects.

EDUCATION AND EXPERIENCE

Must be able to pass outlet tests with a score of 85% or better. This includes a written test and pour test. High school diploma or general equivalency diploma (GED) preferred. Internal candidates must have been in their current position for at least six months and have had no active disciplinary action during the last six months. Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled. Must be able to obtain and maintain a valid New Hampshire gaming license. Must be 21 years of age or older. Must pass all required background checks.

PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS

The physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to move in and around the work area throughout the entire workday. Must be able to sit, stand or walk for extended periods of time. Must be able to repeat the same movements. Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment. Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone. Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner. Must be able to access and interpret information on computer screens. Must be able to work in an environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment. Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a bar; to include ability to tolerate changes in temperature, frequent immersion of hands in water, cleaning, and sanitizing solutions. Must possess the manual dexterity to operate the following equipment: Point of sale, glasswasher, mixing utensils and other bar related equipment. Must be able to lift and carry up to 50 pounds and respond to visual and aural cues. Requires the ability to distinguish letters or symbols and eye hand coordination. The content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this position at any time.