Room/Self Inspector | Hilton Aventura Miami Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Room/Self Inspector position at Hilton Aventura Miami, offered by Shaner Hotel Group, requires flexibility to work varied shifts, including weekends and holidays. Duties include handling guest complaints, maintaining cleanliness standards, and inspecting and cleaning guest rooms. Qualifications include prior experience as a Guest Room Attendant, strong communication skills, and knowledge of proper chemical handling. Additional desired qualifications include supervisory experience, guest relations training, and fluency in Spanish.
Job Description
ABOUT THE TEAM
Shaner Hotel Group has an amazing opportunity at our 208-room, full-service Hilton Aventura Hotel. The Hilton Aventura is a stunning property, that magnifies the beauty of women, diversity, and culture. This 4-star hotel has so much to offer, for our guests and associates alike. The Hilton Aventura is home to the incredible Gala Restaurant, Muse Bar, revolving art exhibition and elegant banquet space. Whether you are just starting out in your hospitality career or have multiple years of experience, the Hilton Aventura is the perfect opportunity for growth and development.
ABOUT US
Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
JOB DESCRIPTION
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Inspects, cleans (as needed) and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Supervise, train and inspect the performance of assigned Guest Room Attendants and Floor Housepersons, ensuring that all procedures are completed to the hotel’s standards. Assist where necessary to ensure optimum service to guests. Also responsible to clean guest rooms on occasion, as needed. Qualifications (Essential): Prior experience as a Guest Room Attendant. Ability to compute accurate mathematical calculations. Ability to clearly and pleasantly communicate in English with guests/visitors, management and coworkers to their understanding, both in person and by telephone. Ability to provide legible communication and directions. Knowledge of proper chemical handling. (Desired): High school graduate. Any supervisory experience. Previous guest relations training. Fluency in a second language, preferable Spanish
