Guest Experience Ambassador Position Available In Palm Beach, Florida

Guest Experience Ambassador The Colony Palm Beach – 3.6

Palm Beach, FL Job Details Estimated:

$30.9K – $35.7K a year 11 hours ago Qualifications Multi-line phone systems Phone etiquette Entry level Full Job Description Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

For more information visit http:

//thecolonypalmbeach.com The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.

JOB OVERVIEW

Assist our valued guests with any inquiries they may have, thought our comprehensive range of communication channels including phone, email, and our convenient Zingles platform. Provide guests with detailed information about the hotel, nearby venues and businesses, as well as recommendations for local attractions. Also offer assistance with directions or any other needs.

ESSENTIAL JOB FUNCTIONS

Consistently offer professional, courteous and engaging service. Ensure that all calls are responded to within 3 rings using correct greeting and telephone etiquette. Respond to Zingles promptly follow up to ensure completion of guest requests. Operate the switchboard by screening calls, gathering basic information from callers to understand who they need to be transferred to, or answering questions callers may have. Transfer callers to the correct person or assist in finding an appropriate person. Take messages to relay at a later time or pass them on to another team member. Receive guest messages and deliver messages to guests. Responsible for setting up wake-up calls when requested. Provide accurate and thorough information about the hotel’s accommodations, packages, promotions, services, and amenities. Assist guests with restaurant reservations, activities, packages and special event reservations. Coordinate guest requests with designated vendors according to departmental standards, including but not limited to Room accommodations Transportation from hotel to airport and return Bus/train transportation Limousine reservations Car rentals Car repair and servicing Charter flights/rentals Babysitting services Banking/financial services Business center services/fax or telex services/mailing and delivery services. Interpretation services. Notary services Restaurant reservations, nightclub activities Dry cleaning, laundry, alterations, repairs Sporting events, golf facilities, sports and athletic activities/rentals, outdoor activities, and health hotel facilities. Flowers Salon appointments Shoe shines Movie/theater/attraction tickets Sightseeing tours Medical services Religious services Assist guests with Room Service and Beach orders Fully comprehend and efficiently operate all relevant aspects of the hotel’s switchboard.

Maintain complete knowledge of:

All hotel features/amenities/services and hours of operation. All hotel restaurant food concepts, menu price range, dress code, and ambiance. All hotel room types, numbers/names, layouts, appointments, amenities and locations. All hotel room rates, special packages, and promotions. Scheduled daily group activities, names, and locations of meeting/banquet rooms. Local events, attractions, and holiday schedules.

SECONDARY FUNCTIONS

Monitor, track, and handle guest comments. Monitor and respond to guest complaints following the instant pacification procedure and hotel’s standards. Document and handle guest calls and Bell/Valet assistance requests. Place orders and schedule amenities, gift bags, mail, ice, or special request items to be delivered to guest rooms in a timely manner. Monitor and maintain cleanliness and working conditions of departmental equipment/supplies. Prepare work orders for equipment repairs and distribute them to Engineering. Ensure that all pertinent information is documented and relayed daily. Handle emergency calls. Maintain knowledge of all safety and emergency procedures and know accident prevention policies. Report accidents, injuries, and unsafe work conditions to the supervisor or manager. Successful completion of all required training/certifications. Develop and maintain positive working relationships with others. Ensure that the appropriate level of confidentiality and security for all guest and company information is achieved, creating a feeling of comfort and confidence for guests. Comply with quality assurance expectations and standards. Perform other duties as assigned by the Supervisor.

ESSENTIAL SKILLS

Ability to enforce hotel’s standards, policies and procedures with Bell/Valet staff. Ability to prioritize and organize work assignments. Ability to be a clear thinker in pressure situations and exercise good judgments. Ability to work well under pressure. Excellent communications skills. Ability to focus on time sensitive guest requests and tasks. Ability to understand guest inquiries and provide responses. Ability to focus attention on guests’ needs. Ability to remain stationary at assigned post for extended periods of time. Ability to maintain confidentiality of guests and pertinent hotel information. Ability to ensure security of guest room access and hotel property. Ability to work with minimal supervision. Ability to ensure security and confidentiality of guest and employee information and materials. Ability to work cohesively with other departments and co-workers as part of a team.

Physical Requirements:

Prolonged periods of sitting. Ability to remain stationary at assigned post for extended periods of time. Continuous movement throughout hotel. Able to grasp, lift and/or carry, push, pull, or otherwise move goods weighing a maximum of 30 lbs.