Baggage Resolution Agent Position Available In Fulton, Georgia

Baggage Resolution Agent BagCentral College Park, GA 30349

Location:

BagCentral Position:

Baggage Resolution Agent Corporate Overview Bag Central, LLC (“BC”) is a business process outsourcing company, powered by the NetTracer (“NT”) SaaS platform, focused primarily on delivering best-in-class service recovery solutions for the airline industry. The NT platform has been experiencing significant expansion and adoption within both the domestic and international markets, enabling the launch of the Bag Central business in Atlanta, GA. Bag Central’s faith-based values are rooted in the values espoused by The Owens Group International family of companies. We promote a culture of servant leadership within our organization and the airline industry in which we primarily serve. We are known for strong character, humble confidence, a commitment to integrity, consistent innovation, industry thought leadership, respectful collaboration, and for going the extra mile to serve the customers who give us the opportunity to exist as an organization. We offer a casual, yet professional work environment, great benefits, competitive pay, and a close-knit team who cares. People are our priority, and we seek to foster a culture of collaboration, support, and growth. Summary of Job Description This role will have report directly to the Claims Manager. He/she will have extensive interaction with Baggage Specialists, Passengers and Management. Successful candidates will have the ability to identify opportunities for growth. Successful candidates will professionally communicate with Passengers and team mates, our customer Airlines and vendors of BC. The successful candidate will have the primary goal of assuring quality in our daily communications to Passengers. Required Experience Airline experience Claims experience a plus Detail oriented Customer Service skills Computer/Internet savvy Commitment to excellence Primary Responsibilities Receive baggage claims daily. Ensure communication with customers through electronic, postal, or telephone contact is professional, substantive and meets company standards. Successfully identify opportunities for improvement, keeping passenger satisfaction forefront in their efforts. Key Outcomes Successfully maintain a high-quality, world-class managed service for the airline industry. Reasonably settle Baggage claims filed by Customer Airline’s Passengers. Develop best practice techniques to increase efficiency and settlement times, including identifying opportunities to improve the technology used at BC. Contribute to the development of their teammates in an effort to continually improve the operation as a whole. Effectively communicate with teammates and Passenger stakeholders.

Essential Attributes Servant Leadership:

Able to influence the actions and opinions of others in a desired direction; Exhibit sound judgment in working with others towards worthwhile objectives; Very good people skills.

Strong Character:

The combination of integrity and earned trust shown through moral and ethical competence; Doing the right thing every time, even when no one is looking.

Humble Confidence:

The quiet confidence to effectively meet and exceed the job requirements, while expressing a humble attitude toward internal and external contacts; maturely express feelings and opinions; manage disagreements constructively; socially adept and mature.

Innovator:

Always seeking and asking customers and colleagues what else Bag Central can and should offer as a product or service to complement existing solutions; Inquisitive.

Strong Communicator:

Listen well; able to clearly present information through spoken and written word; Ability to influence and persuade others through oral presentation in various internal and external situations; Ability to collaborate effectively.