Baggage Service Office Position Available In Fulton, Georgia

Baggage Service Office 3.1 3.1 out of 5 stars 6000 North Terminal Parkway, Atlanta, GA 30320 Join our team at Maximus Global Services! Maximus Global Services (MGS) ultimate vision and mission is “Our vision is to make a meaningful impact on people’s lives, delivering service with integrity and passion.” “Our mission is to create exceptional experiences by empowering our people through innovation to build new strong partnerships.” MGS provides aviation services at various airports in the

US:

Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore and Las Vegas. MGS has immediate openings for BSO- Baggage Service Office for Etihad Airways at Atlanta International Airport.

Pay Rate:

$_20.00_ per hour

Status:

Part Time Benefits:

Paid Training 401(k) Retirement Plan Medical, dental, vision benefits Referral Bonus Incentive Rewards Recognition and Rewards Program Career growth Summary/Objective As part of the overall guest baggage recovery process, this individual shall assume the function and responsibilities of the Baggage Service Agent in line with the Etihad approved manpower plan. Part of a shared service team, ultimately responsible for all tasks in the departure/arrival baggage hall related to mishandled baggage. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Create, AHL, OHO and DPR files in World Tracer, compliant with Etihad requirements as defined in the Guest Services Manual (GSM) Deliver initial (primary) tracing for the first 7 days Provide regular verbal updates (every 24 hours) to guests on the status Regularly update World Tracer to ensure the files accurately reflects all known information and status Arrange for clearance & home delivery of rush bags Address daily operational issues with supervisory or other applicable service provider personnel to mitigate risks of reoccurrence occurring Deliver a seamless guest facilitation process throughout the baggage arrival process. Complete a post-departure baggage hall review, create OHO and forward messages as defined in the GSM Report safety and security-related hazards and occurrences and, where applicable, exercise authority to suspend applicable operational activities until safe and secure to resume. Competencies Teamwork Orientation Stress Management/Composure Ethical Conduct Good Communication Customer Service Leadership Required Education and Experience Minimum 2 years airport experience, in a passenger services function Demonstrated customer service experience in a hospitality role Ability to lift heavy bags and repetitive movement Additional Eligibility Qualifications Pass a background check. Computer literacy in MS Office packages such as Word, Excel and Outlook. Must be able to read, write and speak English. Experience in Customer Service The job requires someone empathetic and helpful to customers. Previous experience with a baggage service system is preferred. Security Clearance (if applicable) Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.