House Attendant Position Available In New Hanover, North Carolina

House Attendant Trailborn Surf & Sound 275 Waynick Boulevard, Wrightsville Beach, NC 28480 JOB

POSTING – HOUSE ATTENDANT ROLE

House Attendant

LOCATION

Trailborn Surf & Sound 275 Waynick Blvd, Wrightsville Beach, NC 28480 ABOUT

TRAILBORN

Trailborn was founded on a simple idea: Life Should Be an Adventure . We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. With five properties located in North America’s most iconic outdoor destinations, including Trailborn Rocky Mountains in Estes Park, Colorado; Trailborn Highlands in the Blue Ridge Mountains of North Carolina; Trailborn Grand Canyon in Williams, Arizona; and Trailborn Surf & Sound in Wrightsville Beach, North Carolina, Trailborn brings thoughtfully designed, boutique accommodations to regions where nature and adventure converge. Additionally, Trailborn has a robust pipeline of properties opening in 2025 and 2026 including Mendocino, California.

ABOUT OUR VALUES

We believe in HEART – Honesty, Excellence, Action, Results and Team

ABOUT OUR ROLE

The Seasonal House Attendant creates a memorable guest experience by ensuring the facilities are safe, well maintained, upkept, and by creating a welcoming atmosphere for all.

ESSENTIAL FUNCTIONS

Constantly monitor and maintain cleanliness of recreation areas throughout entire resort. Report to work when scheduled, on time, in proper and clean uniform, including name tag. Adhere to appearance and conform to Trailborn appearance standards. Handle all duties according to Trailborn policies and procedures. Be knowledgeable about daily hotel operations, logbooks, and communication channels to be up to date with all changes, new procedures and/or contributions to events. Obtain daily briefings about events to effectively deal with all foreseen situations. Maintain cleanliness and organization of all public areas and back of the house closets. Transport linens and other supplies as requested to and from housekeeping teams. Inspect and report condition of all furniture for tears, rips, and stains. Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents. Clean windows and doors. Inspect the condition of planters and plants to remove debris and water. Remove stains, scuff marks from hallways and baseboards. Empty trash and recycling containers. Use designated chemicals, supplies, and equipment to clean various floor surfaces. Remove debris from elevator tracks. Sweep and dust entrance. Ensure security of the hotel property. Clean and maintain outdoor public areas, remove soiled towels from spa area and replenish with new. Replenish firewood in designated areas. Clean and maintain public restroom areas. Use proper equipment, wear appropriate personal protective clothing (PPE) and employ the correct lifting procedures, as necessary to avoid injury. Complete all daily and shift related checklists. Exhibit a friendly, helpful, learning, and courteous manner when dealing with guests and fellow employees. All other duties as assigned.

QUALIFICATIONS

Minimum Qualifications:

Professional verbal communication skills. Flexibility to work mornings and evenings, weekdays and weekends, and holidays. Problem solving skills with the ability to navigate complex situations, address guest complaints and find solutions promptly. Customer Oriented Attitude exhibiting a friendly, professional demeanor, focused on creating a welcoming atmosphere to the entire work environment. Knowledgeable having a quest to learn, be well-informed about the area, services, events, pricing, and promotional offerings.

Basic Competencies:

High level of professionalism, able to follow instructions with follow-up, respect, and integrity. Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.

Basic skills such as:

attention to detail skills, reasoning skills and multi-tasking and prioritization skills.

EMPLOYMENT CONDITIONS

Work safely to prevent on-the-job accidents and injuries, wear protective equipment as required. Work safely to ensure company equipment is secure. Complete required training programs. Work hours may include a nonstandard workweek, overtime, and various shift work as needed. While on-site parking is limited, we offer an off-site parking option for our team members to ensure convenient access to work.

PHYSICAL REQUIREMENTS

Must be able to remain upright and able to continuously move on a firm surface for an 8-10-hour shift. Must be able to move at least 20 pounds up to 5 feet high without another person’s aid. Must be able to ascend to 12 feet in height on a ladder. Must be able to position oneself appropriately to efficiently make beds, carry trash, vacuum, sweep, dust and be able to assist guests with luggage and set up event rooms.

UNIFORM A

uniform top is provided by the company for this position as well as guidelines to follow for the uniform.

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality- on any day at any hour, including evenings, weekends, and holidays. SALARY $15 to $18/hour

JOB STATUS

Seasonal Full Time and Part Time FLSA Non-Exempt (Hourly)

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws. If you require assistance or an accommodation due to a disability, please inform us during your application process. The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when c