BANQUET CAPTAIN Position Available In Miami-Dade, Florida

BANQUET CAPTAIN

Grand Beach Suites Hotel 9449 Collins Avenue, Surfside, FL 33154 Job Summary The F&B Banquet Captain Prepare tables, coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order. Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts. Serve food & beverage to the customer. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Ensure courses are cleared and tables are properly crumbed. Respond to and try to fulfill any special banquet event arrangements. Replenish buffet items to ensure consistency and freshness in presentation. Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Bus tables by removing and separating tableware, plate ware, glassware, and flatware. Must be able to work a flexible schedule including nights, weekends and holidays. Related work experience is required. Job Specifications Qualifications Ability to work as part of a dynamic team to consistently deliver a quality product Customer Service experience Ability to verbally communicate effectively with guests and team members Tolerance of all cultures Responsible Alcohol Awareness Training Certification or Equivalent Able to work a flexible schedule, including weekends and holidays Able to handle objects, reach with arms and hands, stand, sit, or walk for an extended period of time; Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, pull, bend, stoop, and perform upward reaching for an extended period of time Job Duties Job Specific Assisting management and personnel in setting up logistics of events, meetings, buffets, and groups. Overseeing pre and post-event planning, clean up and arrangements and proper setup. Observing guests and fulfilling requests. Assisting team members with responsibilities and side work. Managing inventory, including food, liquor, equipment, and operation materials. Coordinating and organizing food and beverage orders by working closely with management, kitchen, and floor staff. Serve food courses and alcoholic beverages to guests Set tables according to type of event and service standards Answer questions related to menu selections Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen Check in with guests to ensure satisfaction with each food course and/or beverages Maintain cleanliness of work areas, china, glass, etc., throughout the day Complete closing duties, including restocking items, turning off lights, etc Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company asset. Welcome and acknowledge all guests according to Grand Beach Hotel standards, anticipate and address guests` service needs, assist individuals with disabilities, and thank guests with genuine appreciation Speak with others using clear and professional language Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees Ensure adherence to quality expectations and standards Stand, sit, or walk for an extended period of time Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Consistently maintain a positive attitude Encourage a positive attitude among Team Members Anticipate needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction Perform all duties in a timely and professional manner Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member handbook Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards Applies excellent guest relations skills when interacting with guests Observes hotel telephone etiquette, message, and call handling procedures Special projects and duties as assigned General Promotes and applies teamwork skills at all times Is polite, friendly, and helpful to guests, management and fellow Team Members Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.