Banquet House Person /Set Up Position Available In Niagara, New York

Banquet House Person /Set Up Crowne Plaza Niagara Falls NY – Riverside by

IHG 7001

Buffalo Avenue, Niagara Falls, NY 14304

SALARY RANGE:

$15.50/hour- plus tips Tips paid weekly

EMPLOYEE BENEFITS

Paid Time Off 401K & Employer Match Health Insurance Vision Insurance Dental Insurance Health Savings Account Life Insurance Disability Insurance Employee Discounts

JOB OVERVIEW

: The Banquet Houseman sets and maintains all function rooms/areas, service corridors, storerooms, and equipment in safe and efficient compliance with policies and procedures, brand standards, and federal, state, and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand, and guest information is consistent with privacy policies, practices, and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

REQUIRED SKILLS

Ability to understand and provide friendly guest service. Ability to understand and comply with proper set ups, cleaning, break down and storage techniques and procedures. Ability to timely complete assigned tasks. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone, and other office equipment. Attention to details with good organizational and efficient time management skills. Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and be able to lift to 100 lbs.

ESSENTIAL JOB FUNCTIONS

Efficient and correct set up of tables, chairs, platforms/stages, and other equipment as specified by group requirements. Check and properly adjust temperature and lights. Check electrical hook-ups for proper working order and tape down all exposed cords. Provide audio visual services including set up, instruct in proper equipment use, take down and secure storage of equipment. Pick-up and deliver boxes/materials for functions as needed. Service/freshen function rooms during breaks. Breakdown of tables, chairs, platforms/stages, and other equipment. Return all unused equipment in clean condition to proper storage area. Keep function and equipment storage areas neat and clean. Perform deep cleaning of function areas as assigned. On time and at work when scheduled, and in proper uniform. Attend department meetings as scheduled. Consistent professional and positive attitude and actions when communicating with guests and associates. Report any incidents of guest dissatisfaction or unusual matters of significance to manager/supervisor so that corrective action may be taken. Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security, and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager/supervisor before leaving work area for any reason. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. Any other duties/tasks as requested by management.

NOTE:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

QUALIFICATIONS

High School graduate or equivalent vocational training. Familiarity with hospitality industry practices preferred. Familiarity with audio-visual equipment.