Move Concierge Position Available In Montgomery, Alabama

Move Concierge

JUBILEE CITY MOVERS

Montgomery, AL Job Details Full-time | Contract $40,000 – $55,000 a year 1 day ago Qualifications Sales Customer service Moving High school diploma or GED Driver’s License Presentation skills Entry level Under 1 year Full Job Description We are seeking a Move Concierge to join our team and play a key role in our customer experience and sales process. This person will be responsible for handling incoming inquiries, booking moves, and conducting on-site or virtual surveys to assess customers’ moving needs. The ideal candidate is personable, well-organized, confident, and thrives in a customer-facing role.

Key Responsibilities:

Answer inbound calls and follow up with leads from the website, referrals, or marketing campaigns. Schedule and conduct on-site or virtual surveys to evaluate moving requirements and logistics. Educate customers on our services, pricing, and what to expect on move day. Prepare and send accurate estimates and job confirmations. Maintain excellent records in our CRM system. Coordinate with our dispatch and operations teams to ensure smooth scheduling. Provide personalized, top-tier customer service from first contact to post-move follow-up.

Key Skills:

Customer Service Excellence:

Ability to build rapport quickly, handle concerns professionally, and represent the brand with warmth and integrity.

Sales Mindset:

Confidence in presenting services, overcoming objections, and guiding customers to book with clarity and trust.

Active Listening:

Understand customer needs and ask the right follow-up questions to assess move requirements accurately. Attention to

Detail:

Capable of documenting and communicating important logistics and special instructions without oversight.

Time Management:

Juggle phone calls, appointments, and follow-ups efficiently without dropping the ball.

Tech Savvy:

Comfortable using smartphones, tablets, CRM systems, spreadsheets, and digital tools to manage customer records and communicate effectively.

Problem Solving:

Think quickly and offer solutions when customers have scheduling challenges, special requests, or concerns.

Professional Communication:

Confident and polished in written and spoken communication, both in person and on the phone.

Qualifications:

Previous experience in customer service, sales, or hospitality preferred. Moving industry experience is a plus but not required — we’ll train the right person. A valid driver’s license and reliable transportation (for in-home surveys). High school diploma or equivalent; additional education or training in sales or communication is a bonus.

What We Offer:

Competitive base pay + performance-based bonuses Training and support to help you succeed Company apparel and branded materials Opportunities for growth within a growing business A positive, mission-driven team culture Join a company where every move matters — and every role is essential. Apply today to be the voice and face of Jubilee City Movers!

Job Types:

Full-time, Contract Pay:

$40,000.00 – $55,000.00 per year

Schedule:

Monday to Friday Shift availability: Day Shift (Preferred) Ability to

Commute:

Montgomery, AL 36109 (Required) Ability to

Relocate:

Montgomery, AL 36109: Relocate before starting work (Preferred)

Work Location:

In person