Residential Counselor III Position Available In South Central Connecticut Planning Region, Connecticut

Residential Counselor III Beth-El Center, Inc. Milford, CT Job Details Full-time $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Crisis intervention Microsoft Outlook Mid-level Microsoft Office High school diploma or GED Conflict management 1 year Communication skills Full Job Description

JOB DESCRIPTION JOB TITLE

Residential Counselor 3rd Shift (midnight – 8 am)

SUPERVISOR

Director of Shelter Services STATUS :

Full-time/ Non-Exempt (40 hours)

WAGE:

$20 The Beth-El Center’s mission is to extend dignity and respect to all individuals and families while connecting them to housing, food, and services within their communities. Our vision is to create a community where everyone is home and all are fed! The Beth-El Center is a 501c3 nonprofit organization that provides support services and advocacy to those experiencing homelessness and hunger within the Greater Milford community. Through our 34-bed homeless shelter, food service programs, diversion services, and outreach and engagement efforts, we offer individuals, families, and veterans long-term solutions to help them reclaim their lives. This shelter operates on a Housing First model, prioritizing providing stable housing as a first step toward addressing homelessness. You will work closely with shelter guests to promote their safety, well-being, and self-sufficiency while creating a welcoming and non-judgmental environment.

JOB SUMMARY

The Residential Counselor provides daily supervision, reporting, and support services to guests in a low-barrier shelter facility that promotes a Housing First philosophy; primary responsibility is to facilitate an emotional and physical environment conducive to enhancing positive guest morale and stabilization by ensuring the security and safety of the facility; maintaining appropriate records in addition to ongoing written and verbal communication with the case manager and supervisor in relationship to daily guest activities; support and encourage guests in achieving goals outlined in their housing plans.

KNOWLEDGE, SKILLS, AND ABILITIES

• Advocates for the mission of the organization and upholds the agency’s values
• Experience working with homeless or other disadvantaged population
• Sensitivity to cultural and socioeconomic characteristics of the population served.
• Demonstrate maturity, good judgment, and ability to respond quickly & calmly in crises and to follow directions
• Ability to interact with guests and build relationships with them while ensuring their needs are being met
• The ability to establish and set appropriate boundaries with guests served
• Delivers services with safety, respect, and effectiveness. Utilize the Harm Reduction model and Trauma Informed approach during the delivery of services
• Strong communication skills, conflict resolution skills, and crisis intervention skills are required
• Able to organize daily activities of self and others and to work as a team player
• Able to function well in a high-paced and, at times, stressful environment
• Proficient with Microsoft Office Suite, Outlook, and related software
• Follows all policies and procedures of the organization 3nd

Shift Responsibilities:

• Review events of the previous shift by reading the Daily Logbook at the beginning of the work shift & discuss with a case manager.
• Oversee clients during meal preparation and eating, ensuring that dining areas are clean, orderly, and safe.

Address any safety concerns or behavioral issues promptly. Conduct hourly rounds of the facility, including indoor and outdoor areas, ensuring compliance with shelter rules and safety protocols. Document rounds in the logbook and address any concerns that arise. Ensure the sign-in and sign-out sheet is accurately maintained, and ensure all clients are correctly logged in and out as required. Replace the sheet if necessary. Address and document any incidents with clients, whether behavioral, medical, or safety-related. Complete incident reports in a timely and accurate manner. Maintain accurate logs in the logbook, including hourly entries and any specific notes about client interactions, incidents, and facility updates.

• Maintain respectful and calm communication with both clients and staff members. Model positive behavior and ensure that interactions with all guests are compassionate and professional.
• Use the Google form to report any maintenance needs or issues observed during the shift, ensuring timely attention to all facility concerns.
• Perform additional cleaning tasks as the night shift allows for quieter hours. Clean and sanitize all public spaces, including bathrooms, dining areas, and hallways. Focus on maintaining cleanliness in areas that may be more difficult to manage during busier hours.
• Handle administrative tasks during quiet hours, such as preparing headcount documentation, filling out incident reports, and ensuring all logs are up to date. This includes ensuring all intake and discharge paperwork is appropriately documented and stored.
• Update and maintain the Residential Counselor shift sign-in sheets during quiet hours.
• Ensure triage families are correctly discharged by the designated time (typically 8 AM). Assist with ensuring they receive appropriate referrals or assistance and have access to necessary resources (e.g., Family Navigator).
• Prepare and maintain headcount documentation throughout the night, ensuring accuracy and consistency. Cross-check client attendance, verifying all individuals are present and accounted for.
• Ensure clients follow shelter rules during overnight hours, particularly regarding quiet hours and behavior. Please address any issues that may arise and document them in the logbook.
• Conduct a final check on inventory levels, particularly in the kitchen and hygiene areas, to ensure adequate supplies are available for the morning shift. Report any immediate needs for replenishment.
• Maintain the shelter’s security by providing an immediate and professional response to any security or safety emergency or disturbance inside and outside the facility. Calmly handle any crises and communicate with the supervisor for guidance and direction.
• Supervise and document the distribution of guest medications according to protocol. Maintain an accurate medication log, ensuring all medications taken by guests are recorded.
• Manage clients’ demands, using de-escalation techniques to address any issues or conflicts. Ensure that clients feel supported and that concerns are addressed calmly and respectfully.
• Monitor that the facility remains quiet during overnight hours, supporting clients who need rest and minimizing noise levels. Intervene when necessary to maintain a peaceful environment for all guests.
• When necessary, warn guests about behavior that violates shelter rules. Notify the appropriate case manager in writing for further documentation. Communicate with the incoming staff to ensure a smooth handover of responsibilities. Inform them of any critical updates, incidents, or client concerns
• Other duties as assigned by the immediate supervisor or

Executive Director Physical Requirement:

Must be able to lift to 40 pounds

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• 1 year of Customer or Human Services experience.

Beth-El Center, Inc. is an Equal Opportunity Employer To apply for this opportunity, please send your resume and a cover letter to

Job Type:

Full-time Pay:

$20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Holidays Monday to Friday Night shift On call Overnight shift Weekends as needed

Work Location:

In person