Concierge-Spa – Fort Lauderdale Marriott Harbor Beach Resort & Spa (140021JS) Position Available In Broward, Florida
Tallo's Job Summary: The Fort Lauderdale Marriott Harbor Beach Resort & Spa is seeking a Concierge-Spa to schedule services, handle reservations, and promote spa/salon services. Responsibilities include processing payments, maintaining cleanliness, and ensuring guest satisfaction. This position requires excellent communication skills and the ability to work efficiently in a fast-paced environment.
Job Description
Job Description:
It?s a powerful feeling, to belong. It?s inspiring people to domore than they thought they could. It?s leading the way by rollingup your sleeves to accomplish a common goal. It?s taking a passionand turning it into your vision. Belonging is what it feels like towork at Marriott. If this sounds like the place for you, joinus. The Fort Lauderdale Marriott Harbor Beach Resort & Spa, located at3030 Holiday Drive, Fort Lauderdale, FL 33316 is currently hiring aConcierge-Spa.
Responsibilities include:
Schedule services for individuals andlarge groups using spa/salon reservations software system. Callguests to confirm scheduled services. Answer questions aboutavailable services. Update the reservations/cancellations listthroughout the day, inform providers of last minute changes, andresolve scheduling issues as needed by working withsupervisor/manager. Check in guests for appointments, confirm firstand last name, and provide general spa orientation to guests uponarrival. Promote and sell spa/salon services. Obtain assigned bankand ensure accuracy of contracted monies, obtain change requiredfor expected business level, and keep bank secure at all times.
Process guest payments for spa/salon services and obtain paymentauthorization as needed. Accept and log cash tips for employees.
Balance, scan, and drop receipts with Accounting. NotifyEngineering of maintenance and repair needs. Report accidents,injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform andpersonal appearance are clean and professional; maintainconfidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;anticipate and address guests’ service needs; assist individualswith disabilities; thank guests with genuine appreciation. Speakwith others using clear and professional language; answertelephones using appropriate etiquette. Develop and maintainpositive working relationships with others. Comply with qualityassurance expectations and standards. Stand, sit, or walk for anextended period of time. Move, lift, carry, push, pull, and placeobjects weighing less than or equal to 10 pounds withoutassistance. Perform other reasonable job duties as requested bySupervisors. To submit your application for this job, please go to:https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=140021JS Marriott International is consistently recognized as an employer ofchoice around the globe by FORTUNE and Working Mother magazines,DiversityInc, Great Places to Work Institute, and the CRF instituteamong others. Visit our newsroom to learn more:news.marriott.com Connect and network online with us: www.facebook.com/marriottjobsandcareers www.twitter.com/marriottcareers www.linkedin.com/company/marriott-international www.weibo.com/marriottcareers Marriott International is an equal opportunity employer committedto hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis ofdisability, veteran status or any other basis protected underfederal, state or local laws.
