Guest Services Manager Position Available In Broward, Florida

Guest Services Manager Bradford Marine – 4.1 Fort Lauderdale, FL Job Details Full-time $57,000 – $62,000 a year 11 hours ago Qualifications Microsoft Word CRM software Microsoft Excel Microsoft Outlook Customer service Salesforce Mid-level Microsoft Office Bachelor’s degree Front desk 2 years Communication skills Office experience Full Job Description Job Summary The Guest Services Manager plays a key role in delivering an exceptional experience for every guest. This position is responsible for overseeing front desk operations, handling a range of administrative tasks, and resolving any guest concerns with professionalism and care. The Guest Services Manager brings a calm, solutions-oriented approach and demonstrates genuine enthusiasm for meeting guest needs. With a strong commitment to hospitality, this position ensures that every interaction is positive, welcoming, and reflects our high service standards. Key Job Responsibilities Provide a warm, professional welcome to all guests, ensuring they feel valued and well cared for. Deliver outstanding front desk services, with efficiency and attention to detail. Serve as the first point of contact for guests, visitors, and callers—answering phones, responding to emails, and directing inquiries appropriately and professionally. Support sales efforts by providing information about services promoting offerings to potential clients, and assisting with lead follow-up. Maintain an active and professional presence on social media by posting updates, engaging with guests online, and promoting services and events in collaboration with the marketing team. Assist with basic marketing initiatives, including drafting email communications, creating promotional materials, and updating event calendars. Assist company events, gatherings, and customer appreciation parties, ensuring every detail contributes to a memorable guest experience. Maintain and update accurate guest records, contact lists, account details, and insurance documentation in the CRM system. Generate reports, perform data entry, and support other routine administrative functions. Act as an informational resource for guests regarding the facility and services. Handle sensitive and confidential information with professionalism and discretion. Manage the guest feedback process calmly and professionally, working to resolve issues promptly and ensure guest satisfaction. Anticipate guest needs and proactively address them to enhance the overall experience. Contribute to a positive team environment and assist with additional projects or duties as needed. Monitor and manage kitchen supplies such as coffee, sugar, creamers, plates, and cutlery to ensure availability and organization. Track and reorder office supplies, including paper, notepads, pens, and other materials, to maintain a well-equipped front desk and office area. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition, duties, responsibilities, and activities may change at any time with or without notice. Required Competencies Problem Solving Communication & Interpersonal Skills Organizational & Multitasking Ability Customer Service Education, Work Experience, Licenses, and Certificates Bachelor’s degree in hospitality or related field preferred Years of relevant work experience required: 2 years of reception and general office experience in the field of a related area Proficiency in Microsoft Office applications: Word, Excel, and Outlook Experience with Salesforce or other CRM systems preferred Physical Demands and Work Environment Work is performed while sitting and walking Requires the ability to use speech, vision, and hearing Requires the ability to lift, carry, push or pull up to 15 pounds Requires the use of hands for simple grasping and fine manipulations Requires to work in a comfortable office using office equipment and computer The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bradford Marine participates in the E-Verify program in certain locations as required by law. Please visit e-verify.gov to learn more. Bradford Marine is an Equal Employment Opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. For more information, please visit eeoc.gov to learn more.