Renewal Specialist Position Available In Hillsborough, Florida
Tallo's Job Summary: We are looking for a Renewal Specialist to boost resident engagement, drive lease renewals, and improve retention rates. Key responsibilities include preparing timely lease offers, managing resident follow-ups, and analyzing feedback for enhancements. Independence Realty Trust, Inc. in Tampa, FL, seeks candidates with property management or customer service experience, negotiation skills, and proficiency in CRM dashboards. The position offers medical, dental, and vision insurance, stock awards, discounted rent, paid time off, and more benefits.
Job Description
Renewal Specialist
Job Category:
Strategic Operations
Requisition Number:
RENEW003574
Posting Details
Posted:
April 25, 2025
Full-Time Tampa, FL, USA Job Details
Description We are seeking a detail-oriented and proactive Renewal Specialist to enhance resident engagement, drive lease renewals, and optimize retention rates. The ideal candidate will have strong negotiation skills, a customer-focused approach, and the ability to analyze resident feedback to improve overall satisfaction. •Please note, this position is based in Tampa, FL and hybrid schedule
More About US:
Independence Realty Trust, Inc (
NYSE:
IRT) is a real estate investment trust that owns and operates Class A and Class B multifamily apartments. We’re currently managing over 36,000 apartment homes, 120+ communities, in over 30 markets and in 14 of the country’s most desirable states. IRT has a strong commitment to hiring the most talented industry professionals, which has resulted in record growth, making the Company one of the most respected and trusted within our industry.
Key Responsibilities:
Lease Renewals:
Prepare and send timely lease renewal offers to residents.
Resident Engagement:
Track and manage resident follow-ups using a centralized dashboard to ensure timely communication.
Negotiation:
Conduct renewal negotiations within revenue guidelines while fostering positive resident relationships.
Retention Strategies:
Collaborate with onsite teams to address resident concerns and proactively develop solutions to improve retention.
Extended Lease Timeline Management:
Engage with residents throughout their lease term rather than limiting interactions to the traditional 90-day renewal window.
Resident Feedback Analysis:
Monitor and assess resident survey responses to identify improvement areas and personalize interactions.
Upselling & Value-Added Services:
Promote rentable items and community amenities to enhance the resident experience.
Qualifications & Skills:
Experience in property management, leasing, or customer service.
Strong negotiation and interpersonal communication skills.
Ability to analyze data and leverage insights to enhance resident retention.
Proficiency in property management software and CRM dashboards.
Collaborative mindset with the ability to work across onsite teams and corporate revenue management.
What IRT Living Offers:
Medical, Dental and Vision Insurance for individual and/or family
Stock Awards granted in first year – All employees are owners of IRT
Discounted rent available
3 weeks of Paid Time Off days (PTO) in first year
10 Paid Holidays
100% company paid Long-Term Disability, Life and AD&D Insurance
100% company match on employee 401k contributions; up to 4% of salary
Staff Appreciation events and many other company celebrations
