Concierge (Celebrity Cruises) Position Available In Miami-Dade, Florida

Job Description:

Celebrity Cruises is looking for inspired global professionalswho believe in success through commitment and pride to join ourexpanding family. As an industry leader in service and innovation,we provide a working environment that fosters career growth anddevelopment for our onboard team members. With a fleet ofinnovative cruise ships, each offering guests a premium vacationexperience, there are almost countless opportunities to join us atsea. We are currently seeking Concierge to join our team. The Conciergeposition Provides a personalized guest service experience, wherethe anticipation of guest needs and expectations are executed in atimely manner. The Concierge is to be instrumental in creatingguest experiences and executing service that is second to none.

Consistently engage in conversation, relying a professionaldisposition and personality. The Concierge position encompasses strong communication andorganizational skills, essential problem-resolution skills, andactive listening skills for all concerns relating to guest concernsand Concierge Services. Responsibilities include (but are not limited to):

• Coordinates guests? special, out-of-the-ordinary requests foronboard services under the direction of the Guest RelationsManager.
• Coordinates guests? requests for shore side services in ports,i.e., limousine services, car rentals, restaurant reservations,etc., under the supervision of the Guest Relations Manager.
• Handles guests? inquiries and complaints under the supervision ofthe Guest Relations Manager and ensures that they are resolvedquickly, courteously, professionally and to the guests? totalsatisfaction.
• Receives inquiries that may require a stateroom upgrade and theseare forwarded to the Assistant Guest Relations Manager forprocessing.