Concierge-Lobby – The Ritz-Carlton Coconut Grove, Miami (150000A6) Position Available In Miami-Dade, Florida

Job Description:

Concierge-Lobby We make stories like this possible every day. Whether we?re helpinga budding chef create a favorite meal, or an anxious dad find acamera full of memories, we?re proud to welcome our guests to ahome away from home. Because at The Ritz-Carlton, we never forgetthat we are creating guests for life. The Ritz-Carlton Coconut Grove, Miami, located at 3300 SW 27th Ave,Miami, FL, 33133 currently has the following opportunity: Concierge-Lobby (150000A6): Respond to guest requests for specialarrangements or services (e.g., transportation, reservations, drycleaning) by making arrangements or identifying appropriateproviders. Respond to special requests from guests with uniqueneeds and follow up to ensure satisfaction. Gather, summarize, andprovide information to guests about the property and thesurrounding area amenities, including special events andactivities. Answer, record, and process all guest calls, messages,requests, questions, or concerns. Contact appropriate individual ordepartment (e.g., Bellperson, Housekeeping) as necessary to resolveguest call, request, or problem. Review shift logs/daily memo booksand document pertinent information in logbooks. Monitor club loungefor seating availability, service, safety, and well-being ofguests. Report accidents, injuries, and unsafe work conditions tomanager; and complete safety training and certifications. Followall company policies and procedures, ensure uniform and personalappearance are clean and professional, maintain confidentiality ofproprietary information, and protect company assets. Welcome andacknowledge all guests according to company standards, anticipateand address guests’ service needs, assist individuals withdisabilities, and thank guests with genuine appreciation. Speakwith others using clear and professional language, prepare andreview written documents accurately and completely, and answertelephones using appropriate etiquette. Develop and maintainpositive working relationships with others, support team to reachcommon goals, and listen and respond appropriately to the concernsof other employees. Comply with quality assurance expectations andstandards. Stand, sit, or walk for an extended period of time orfor an entire work shift. Move, lift, carry, push, pull, and placeobjects weighing less than or equal to 10 pounds. Perform otherreasonable job duties as requested by Supervisors. We invite you to learn more about this position and apply at:https://marriott.taleo.net/careersection/7/jobdetail.ftl?job=150000A6 Connect with us on social media to keep up to date on TheRitz-Carlton news, learn more about our culture, and engage withthe Careers team on Facebook. www.facebook.

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//www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul ofHospitality. The Ritz-Carlton is an equal opportunity employer committed tohiring a diverse workforce and sustaining an inclusive culture. TheRitz-Carlton does not discriminate on the basis of disability,veteran status or any other basis protected under federal, state orlocal laws.