Front Desk Concierge /Security Officer Position Available In Miami-Dade, Florida

Front Desk Concierge /Security Officer Porto Vita North Tower – 5.0 Aventura, FL Job Details Full-time $16 – $20 an hour 15 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Referral program Qualifications Management Class G Security Driver’s License Class D Security Guard Card Armed Security License Conflict management Organizational skills Computer skills 2 years PERC Card Communication skills Entry level Full Job Description As a Concierge/Security Officer at a luxury high-rise condominium, you will be the first point of contact for residents and visitors. Your role combines elements of exceptional customer service with security responsibilities to ensure a safe, welcoming, and high-quality living environment.

Key Responsibilities Concierge Duties:

Customer Service:

Greet residents and guests warmly, providing a high level of hospitality.

Information Assistance:

Respond to inquiries regarding building amenities, local attractions, and services.

Package Management:

Receive, log, and distribute mail and packages promptly and securely.

Event Coordination:

Assist in scheduling building events or reserving shared spaces for residents.

Vendor Liaison:

Coordinate and monitor service providers such as housekeeping, maintenance, or deliveries.

Resident Requests:

Address and resolve resident concerns or escalate issues to management when necessary.

Security Duties:

Access Control:

Monitor and control access to the building, ensuring only authorized individuals enter.

Surveillance:

Regularly review CCTV footage and conduct patrols to maintain a secure environment.

Incident Reporting:

Document and report any safety or security incidents to property management.

Emergency Response:

Act as a first responder in emergencies, such as fire alarms or medical incidents, following established protocols.

Policy Enforcement:

Uphold condominium rules and regulations, ensuring compliance by residents and guests.

Qualifications:

Previous experience in concierge or security roles, preferably in a luxury residential or hospitality setting. Strong interpersonal and communication skills. Ability to maintain composure and professionalism in high-pressure situations. Basic computer skills for logging information and using management software. Physical fitness to perform patrols and respond to emergencies. Key Attributes Friendly, approachable, and service-oriented demeanor. Discreet and trustworthy with a focus on resident privacy and security. Detail-oriented with excellent organizational skills. Conflict resolution skills and the ability to handle difficult situations diplomatically

Job Type:

Full-time Pay:

$16.00 – $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance

Schedule:

Overtime Weekends as needed

Work Location:

In person