Luxury Cruise & Guest Relations Concierge Position Available In Miami-Dade, Florida

Luxury Cruise & Guest Relations Concierge John Paul – 3.0

Miami, FL Job Details Full-time Estimated:

$57.5K – $68.2K a year 1 day ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Qualifications Microsoft Excel Microsoft Outlook English Organizational skills Senior level 2 years Communication skills Full Job Description

ABOUT THE LUXURY CRUISE & GUEST RELATIONS ROLE

As a Luxury Cruise and Guest Relations Concierge, you will be responsible for creating an exclusive experience for our guests’ journey from preparation to their trip and post-trip while meeting their most imaginative expectations.

ABOUT ORIENT EXPRESS

Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion. John Paul Group is proud to enhance Orient Express guest experience with its know-how and expertise. Orient Express embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the ‘Made in Italy’ way; Orient Express Silenseas – the world’s largest sailing yacht; and hotels coming to Rome and Venice. Embark on an exceptional journey with Orient Express/Silenseas as the Head of Guest Relations and Concierge Service dedicated to Orient Express/Silenseas. If you are passionate about delivering memorable and seamless experiences, exceeding guest expectations, and leading with warmth and dedication, this opportunity is for you!

ABOUT JOHN PAUL

Welcome to the John Paul Group world, where we transform ordinary moments into extraordinary and unforgettable experiences for clients and colleagues. Our company’s headquarters is based in Paris, France. With a global reach across 40 countries and a growing team of dynamic and passionate individuals, we are committed to delivering exceptional experiences to our clients and their customers. Our unwavering dedication to excellence is rooted in our core values of trust, innovation, and reliability. Why join us? John Paul is the world’s leader in premium concierge services. If you have a deep appreciation for luxury service, join us in the pursuit of excellence where you can expect things like: A real open-door policy – Even though we have employees across the globe, our senior leaders have their (virtual) doors open to everyone, ready to listen and support you. Long-term support – The average tenure for an employee at our company is five years. In an ever-changing job market, we are proud to celebrate our employees’ longevity here. Competitive salary, paid time off, eligible quarterly bonuses, and other incentives Healthcare and Wellness benefits for eligible employees (Medical, Dental, Vision, and more) Employee Assistance Program available 24 hours a day, 7 days a week, 365 days a year with confidential counseling and support Employee engagement events (in-person and virtual) all year-round Opportunity to develop your talent and grow within John Paul or ACCOR (our parent company) brands across the world! Exclusive discount and travel programs with ACCOR Hotels and our preferred partners Receive an IATA card with additional travel benefits and discounts

KEY RESPONSIBILITIES

Serve as the first point of contact for guests, providing a seamless and welcoming booking experience. Collect and manage guest preferences to curate personalized, exceptional travel itineraries. Proactively anticipate and address guest needs before, during, and after their journey. Collaborate with onboard and shore-based teams to deliver bespoke services that exceed expectations. Provide expert guidance on travel options and exclusive experiences, ensuring guests feel valued and cared for. Ensure smooth coordination of pre-arrival and post-journey activities, fostering long-term guest relationships. Uphold the highest standards of service, reflecting the elegance and sophistication of our brand. Any other duties that are needed to drive to the vision, fulfill our mission, and abide by the values of this organization

JOB REQUIREMENTS A

preference for two or more years of experience in the cruise, luxury travel, or high-end hospitality industries. Proven ability to provide exceptional guest service to high-profile clients, with discretion and meticulous attention to detail. Strong interpersonal skills, emotional intelligence, and the ability to connect with guests effortlessly. Experience in crafting personalized travel solutions or concierge services is highly valued. Fluent in English (additional languages are an asset). A passion for luxury travel, with a keen sense of elegance and precision. Team-oriented mindset with strong problem-solving and organizational skills. Familiarity with cruise operations or port culture is a plus but not required. Proficiency in effective verbal and written communication Experience and ability to use technology, such as CRM, Excel, and Outlook, are required. Extensive knowledge of private transportation, dining options, entertainment, and local attractions is preferred. Possess the ability to perform effectively in this role. EEO — We are an Equal Opportunity Employer John Paul values diversity and respect in the workplace; it’s integrated into our corporate values. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. Furthermore, we expect every member of the John Paul community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Persons with disabilities who may need accommodations for any part of the recruiting process are encouraged to discuss this with the Hiring Manager during contact.

VISA REQUIREMENTS US

Work Authorization is required.