Membership Concierge – Closing Shifts Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Membership Concierge - Closing Shifts position at Life Time Athletic Resorts offers the opportunity to be a key point of contact for members and guests, providing exceptional service and building relationships. With a minimum of 1 year customer service experience required, this role involves account maintenance, phone communication, and problem-solving skills. A high school diploma or equivalent is necessary, with a Bachelor's Degree in Hospitality preferred. Life Time is committed to creating an inclusive and diverse workplace where all individuals are valued and respected.
Job Description
Job Profile Summary Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives. Position Summary As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals. Job Duties and Responsibilities Operates as first point of contact for members and guests entering resort Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences Receives and facilitates incoming phone calls from members and guests Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments Serves as point of contact for new member acquisition and member retention interactions Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources Position Requirements High School graduate or equivalent Minimum of 1 year of customer service experience Passion to serve others Effective communication skills Preferred Requirements Bachelor’s Degree in Hospitality Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
ABOUT US
With over 160 athletic country clubs and offerings for everyone from 90 days to 90 years, Life Time’s comprehensive ecosystem goes beyond the idea of “fitness” to encompass all aspects of well-being. Every career here supports the goal of people living happier, healthier lives. Life Time provides entertaining, educational, friendly and inviting experiences of uncompromising quality that empower everyone to live a healthy and happy life. You belong at Life Time. We promote an inviting community that supports everyone on their path to a healthy way of life.
