Mortgage Concierge Position Available In Miami-Dade, Florida

Job Description:

Americasa is more than a mortgage company; it is amission-driven organization dedicated to empowering the Hispaniccommunity to achieve homeownership and build generational wealththrough real estate. We pride ourselves on exceptional customerservice, community connection, and innovation. As we expand our impact and services, we’re looking for apassionate and dynamic individual to join our team as a Concierge &Social Media Coordinator. This hybrid role combines personalizedclient support with creative social media management to ensureevery client’s journey is celebrated and every success story isshared.

Responsibilities:

What You’ll Do Client Engagement & Milestone Celebrations:

• Welcome new clients with personalized materials and brandedgifts.
• Organize and execute milestone celebrations such as loanapproval cakes, congratulatory calls, and closing gift baskets.
• Ensure post-closing engagement with thank-you letters,homeownership guides, and follow-ups for Google reviews.

Social Media Management:

• Create and post engaging content featuring client closings,events, and community activities.
• Collaborate with third-party editors to produce polished photoand video content.
• Monitor social media trends and analytics to optimizeengagement and grow our online community.

Event Coordination:

• Plan and promote client appreciation events, open houses, andcommunity outreach initiatives.
• Oversee logistics and document events to showcase on socialmedia.

CRM & Workflow Management:

• Use Tu Conoces CRM to automate reminders and track clientprogress.
• Maintain detailed records of client interactions and ensure aseamless experience at every touchpoint.

Qualifications:

• Must possess exemplary interpersonal skills, communicationskills, and active listening skills
• Must have graduated high school, received a G.E.D. orequivalent
• Experience working in a customer-oriented atmosphere Who You Are
• You’re a people person with excellent interpersonal andcommunication skills.
• You have experience managing social media platforms (Instagram,Facebook, LinkedIn) and analytics tools.
• You have experience in Real Estate or Mortgage is a plus.
• You’re organized, detail-oriented, and have a flair forplanning events.
• You’re bilingual in English and Spanish (preferred), connectingeffortlessly with the Hispanic community.
• You have a creative eye for photography and videography, withbasic editing skills or experience collaborating with editors.

About Company:

Americasa, as part of Nationwide Mortgage Bankers, is immersed inevery action of those of us who are part of Americasa. We areespecially focused on helping the Hispanic community fulfill thedream of homeownership. We know how much this represents in thelives of clients, which is why we are committed to guiding themalong this path by answering all their concerns. For us, the goalis not only the purchase of the house; for us, it is important thatclients come out of this experience exceeding their ownexpectations and are satisfied with having obtained, with us, thebest mortgage program available.