Workplace Experience Ambassador Position Available In Miami-Dade, Florida

Job Summary Global commercial real estate client in Miami, Florida is looking to hire a Temp Workplace Experience Ambassador. The individual is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment. Position works onsite at an insurance company. Monday – Friday, standard business hours. Position starts mid-June through mid- September 2025 with potential to convert.

Job Responsibilities:

Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
Visibly engaged and well known in the workplace, regularly walks the site and assist customers and guest with their needs
Effectively pairs services to guests’ needs
A resident expert with contacts in: Local cuisine, hotels and knowledge about special attractions and upcoming events
Ability to build connections and network throughout the hospitality industry
Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
Assist support for meetings, reception, and personal support
Act as a central point of contact, providing information and wayfinding for the campus, services, and activities
Implement and monitor standards of service to meet and exceed expectations

Qualifications:

1+ years previous customer service, hospitality related experience

People Person:

The best part of serving others is creating experiences for them that go beyond the expected
Flexibility and positive attitude in managing shifting daily priorities

Excellent Communicator:

Providing amazing experiences requires the ability to communicate professionally through the spoken and written. Fluency in English required
Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
Working knowledge in a range of information technology tools and platforms
Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Pay:

$20/hour for temp duration. 45-55K perm base if position converts A1420273NY-Temp_1749574731