Spa Coordinator Position Available In Monroe, Florida

Spa Coordinator
Full-Time
Hawks Cay Resort
Duck Key, FL
A property of: EOS Hospitality
Posted 7 days ago

SHARE THIS JOB

JOB DETAILS Description
A Spa Coordinator is one of the most valuable assets to the success of our business. Since our company is built on our reputation and client’s word of mouth, it is vital to our success that we provide exemplary service to all guests upon arrival to the Lake House Spa and make a lasting impression on their farewell. Spa Coordinators must ensure all guest’s needs are satisfied to solidify their decision to return to the Spa.

ESSENTIAL FUNCTIONS

Greets and registers guests upon their arrival at the Spa
Ensures the accuracy of guest file information
Schedule spa services on a computerized spa system
Posts guest charges
Assists guests in understanding and settling their accounts
Maintain eye contact when addressing external and internal guests
Properly open & close the spa each day according to Standard Operating Procedures
Acknowledge & greet everyone who enters & leaves spa facilities
Maintain a clean, safe, fully stocked, and well-organized work area
Regularly attend, participate in, and support training and staff meetings for the spa

ADDITIONAL RESPONSIBILITIES

In addition to performing the essential functions, this position may be required to perform additional functions according to the needs of the spa and as assigned by the supervisor. These responsibilities may include but are not limited to the following:
Be on time for your shift
Provide locker room coverage as necessary
Ensuring guests have filled out health history forms, and therapists are aware of any guest conditions
Promote the sales of additional spa services and gift certificates in a positive and motivational way
Assist in all areas of spa operation as requested by management
Develop the ability to work without constant direct supervision and remain at assigned post for extended periods
Communicate to management any occurrences involving staff or guests in the spa that require attention

KNOWLEDGE, SKILLS, AND ABILITIES

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the job’s essential functions with or without reasonable accommodation, using some other combination of skills and abilities.

Knowledge:

Spa Coordinators provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.
Utilize spa computers with skill and proficiency.

Skills:

Excellent verbal English communication skills
Exceptional communication, listening, and people skills

Abilities:

Ability to manage payments according to procedures
Ability to work independently and within a team
Ability to project a positive attitude over the telephone
Must be detail-oriented and have the ability to multi-task

QUALIFICATION STANDARDS

Education:

High school diploma or GED

Experience:

At least one year of consistent, steady work experience with the general public, specifically in customer service
Previous hotel front desk experience helpful

Other:

Pleasant personality; self-starter; enthusiastic team player; self-motivated. Spontaneous desire to assist others and provide excellent service. Passion for anticipating and exceeding our guests’ needs. Flexibility with schedule, including weekends and holidays.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Other Jobs at

Hawks Cay Resort:

Busser
Hawks Cay Resort
Duck Key, FL
A property of: EOS Hospitality
Full-Time
9 days ago
P+C Generalist / Housing Manager
Hawks Cay Resort
Duck Key, FL
A property of: EOS Hospitality
Full-Time
22 days ago
Food & Beverage Manager
Hawks Cay Resort
Duck Key, FL
A property of: EOS Hospitality
Full-Time
13 days ago
Housekeeping Supervisor
Hawks Cay Resort
Duck Key, FL
A property of: EOS Hospitality
Full-Time
20 days ago
Banquet Server
Hawks Cay Resort
Duck Key, FL
A property of: EOS Hospitality
On-Call
Full-Time
9 days ago
PBX Agent
Hawks Cay Resort
Duck Key, FL
A property of: EOS Hospitality
Full-Time
5 days ago
Food Expeditor
Hawks Cay Resort
Duck Key, FL
A property of: EOS Hospitality
Full-Time
4 days ago
Sous Chef
Hawks Cay Resort
Duck Key, FL
A property of: EOS Hospitality
Full-Time
8 days ago
Spa Massage Therapist
Hawks Cay Resort
Duck Key, FL
A property of: EOS Hospitality
On-Call
Full-Time
12 days ago
Food Runner
Hawks Cay Resort
Duck Key, FL
A property of: EOS Hospitality
Full-Time
8 days ago
Find Jobs Career Advice Post a Job
Contact About Us Terms and Conditions Privacy Policy