Front Desk Agent/Concierge Position Available In Orange, Florida

Front Desk Agent/Concierge 3.4 3.4 out of 5 stars Orlando, FL 32819 Tempus LLC, is currently seeking an enthusiastic and customer-oriented Front Desk/Concierge Desk Agent to join our team. As a Front/Concierge Desk Agent, you will be instrumental in creating memorable experiences for our guests by providing personalized service and maintaining strong relationships with clients. You will be the go-to resource for information, recommendations, and ensuring that all guest needs are met with the highest standards of hospitality.

• Key Responsibilities:

• Greet and assist guests upon arrival, ensuring a warm and welcoming atmosphere.
• Develop and maintain strong, lasting relationships with guests to anticipate their needs and exceed expectations.
• Provide guests with detailed information about the resort’s amenities, services, and local attractions.
• Handle guest requests, complaints, and inquiries in a timely, courteous, and professional manner.
• Maintain an up-to-date knowledge of local events, attractions, restaurants, and cultural offerings.
• Manage special requests for VIP guests, ensuring that all needs are met and exceeded.
• Maintain accurate guest records, preferences, and service requests in the resort’s database.
• Assist in handling guest feedback and follow-up on any issues to ensure complete satisfaction.
• Collaborate with the guest services team to ensure smooth operation of the concierge desk.
• Stay informed about the resort’s policies, procedures, and any updates to services or offerings.

• Required Skills & Qualifications:

• Previous experience in a concierge or customer service role, preferably in the hospitality industry.
• Strong interpersonal and communication skills with the ability to build rapport with a diverse range of guests.
• Exceptional attention to detail and problem-solving abilities.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Excellent organizational skills and the ability to handle high volumes of requests efficiently.
• Ability to work both independently and as part of a team.
• Positive attitude, proactive approach, and commitment to exceptional guest service.
• Flexible schedule with the ability to work evenings, weekends, and holidays as needed.
• Why Join Us?
• At Tempus LLC, we are dedicated to connecting talented professionals with top-tier employers in the hospitality industry. This is a fantastic opportunity to join a respected resort team, where you can contribute to exceptional guest experiences and further develop your career in the hospitality sector. We offer competitive pay, comprehensive benefits, and opportunities for career growth.

• To Apply:

• Please submit your resume and cover letter to this job positing

Job Type:

Full-time Pay:

$14.00

• $14.

50 per hour Expected hours: 40 per week

Schedule:

8 hour shift

Experience:

Customer service: 3 years (Preferred) Ability to

Commute:

Orlando, FL 32819 (Required)

Work Location:

In person