Group Reservations Coordinator – Hilton Orlando Buena Vista Palace Position Available In Orange, Florida

Group Reservations Coordinator Hilton Orlando Buena Vista Palace
Buena Vista Palace LocationOrlando, Florida, United States CategoryHotel

HOT0BOLQ

JOB

DESCRIPTION

The beautiful, family friendly Hilton Orlando Buena Vista Palace is seeking a fulltime Group Reservations Coordinator to join their guest services team! This 1000+ room property is connected by pedestrian skybridge to Disney Springs® and offers luxury suites and amenities for magical vacations!
The ideal candidate is an excellent multitasker, can manage a heavy call volume, and has experience working in Front Office/Rooms.

Schedule Pattern:

Full Time open availability Monday Friday with some weekends between the hours of 7am 8pm

Pay Rate:

$20.23
What are the benefits of working for Hilton?•
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Go Hilton travel program: 100 nights of discounted travel
Access to your pay when you need it through DailyPay

Hilton Shares:

Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount!
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents

DebtFree Education:

Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
Flexible shifts and days off
Comprehensive Health Insurance coverage for you and your family, including Telemedicine and athome care via AmazonCare
Mental health resources including free counseling through our Employee Assistance Program
BestinClass Paid Time Off (PTO)
401K plan and company match to help save for your retirement
•Available benefits may vary depending upon propertyspecific terms and conditions of employment
What will I be doing?
Answer incoming guests calls, both internal and external; monitor multiple inboxes related to FIT bookings and group requests
Audit OnQ PM for reservations accuracy, with attention to special requests, coding issues and billing requirements.
Review actualized rooms for potential billing errors
Review group pick up; assist in ensuring proper availability of room types/balancing as necessary using OnQ RNI
Assists management/front desk operations by booking transient reservations Initiate and prepare reports, as well as assist with other administrative duties as needed
Perform other duties as directed by the Director of Revenue, Director of Rooms or Director of Front Office
In addition to the performance of the above listed essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these

Values:

Hospitality We’re passionate about delivering exceptional guest experiences.
Integrity We do the right thing, all the time.
Leadership We’re leaders in our industry and in our communities.
Teamwork We’re team players in everything we do.
Ownership We’re the owners of our actions and decisions.
Now We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE, including disability/vets