New Owner Guide Position Available In Orange, Florida

NEW OWNER GUIDE

Job ID:

4384

Area of Talent:

Marketing

Category:

Marketing

Location:

Orlando, FL

Date Posted:

04/17/2025

Property:

BXG Orlando Regional Office
Day-One Benefits

JOB SUMMARY

The New Owner Guide will be responsible for managing assigned new owner accounts. You will engage with new owners and provide educational and support through high-touch servicing and proactive communication during their first year of ownership.
Ensure owner expectations are met and surpassed by adhering to approved scripting guidelines, usage of owner benefit toolbox and resources available for escalation
Updating all systems of record, including Concierge, dialer & AS400, Salesforce
Must be extremely well versed in the Bluegreen timeshare product, including but not limited to; resort locations, features and services, owner benefits, available tools, website navigation, and marketing and sales promotions

YOUR EXPERIENCE

High School Diploma or equivalent
2 years in a customer service and/or sales role
Microsoft Office, basic computer and phone skills, Type 35 WPM
Demonstrated leadership qualities. Able to work with teams. Demonstrated hospitality skills. Demonstrated strong work ethic. Written/verbal communication skills. Discover a Grand Career with Hilton Grand Vacations where you will be welcomed into an inspiring environment in which a complementary team that supports one another and stands out for who they are and what they contribute to the team. Team members take pride in providing our guests and owners with five-star vacation experiences.
As a New Member Journey Specialist, you would be responsible for onboarding our newest members into the NMJ program. For every new member, this individual will assist in scheduling an NMJ welcome call, selling and setting dates for an NMJ vacation, and providing take home collateral.

Key Responsibilities:

Provide a warm welcome and an extension of confidence and trust in their new purchase, by providing a new member collateral
Schedule a 14-day welcome call
Sell a NMJ vacation and schedule vacation
Provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe
Provide seamless handoff to Quality Assurance team member
If applicable, call members to offer a NMJ vacation package
Provide outstanding customer care when interacting with members and guests
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Completes all required Company training/compliance courses as assigned
Adheres to Company standards and maintains compliance with all policies and procedures
Performs other related duties as assigned
Why do Team Members Like Working for us?
Driven Base Pay Plus Commission and Bonus
Get your earned pay any time before payday through Daily Pay•
Medical, Dental, and Vision benefits starting on Day One.
Generous Vacation Time Off Program and Paid Sick Time.
GO Hilton Discounted hotel rates worldwide!
Tuition reimbursement programs.
Recognition Programs and Rewards.
Internal Growth and Career Pathing
Qualifications To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Excellent and confident communication skills
Basic vacation ownership product knowledge
Resourceful
Problem Solving
System knowledge with Voice and Clarity
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Understands the importance of delivering exceptional customer care
Timeshare sales and marketing
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.