Patient Experience Rep Position Available In Orange, Florida

Patient Experience Rep Orlando Health – 3.8

Orlando, FL Job Details Full-time Estimated:

$31.6K – $41.1K a year 1 day ago Benefits Paid parental leave Health insurance Dental insurance Tuition reimbursement Paid time off Adoption assistance Parental leave Vision insurance Loan forgiveness Retirement plan Pet insurance Qualifications Customer service Microsoft Office High school diploma or GED 2 years Entry level

Full Job Description Position Summary:

Orlando Health Position Summary Supports the Aid and Assist line for the Patient Experience team and department. Why is Florida Medical Clinic Orlando Health your best place to work? Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs. Financial & Retirement – Up to 5% employer match on retirement contributions. Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options. Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities:

Essential Functions  Answers and responds to calls for the Aid and Assist line ensuring that the call center is open during advertised hours of operation.  Identifies challenges and responds with OH vision and values.  Continues open communication with OH Team members until the challenge is solved.  Ensures that the feedback, positive or negative, is received by appropriate areas including escalating the concerns to the correct Administrator or Department.  Logs all calls for follow up and inventory used for tracking purposes.  Supports and provides service recovery.  Demonstrates broad knowledge of the hospital departments and campus layout.  Maintains professional working relationships with all hospital staff, managers, and departments.  Delegate’s tasks as necessary to ensure calls are responded to in a timely manner.  Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.  Maintains compliance with all Orlando Health policies and procedures. Other Related Functions  Assumes responsibility for professional growth and development.  Flexibility with schedule to support the needs of the department. Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.

Qualifications:

Education/Training High School diploma or equivalent. Licensure/Certification None. Experience Two (2) years of customer service experience required. Proficiency in Microsoft Office software required.