Concierge Specialist – Pharmacy Position Available In Palm Beach, Florida

Concierge Specialist – Pharmacy Seven Cells Pharmacy 555 Heritage Drive, Jupiter, FL 33458

Schedule:

Weekdays:

8:30 AM – 9:00 PM (rotating shift schedule)

Weekends & Holidays:

future coverage About Us We are a patient-focused, pharmacy committed to clinical excellence and exceptional service in compounding and patient care. Our work centers around supporting patients and medical teams that rely on critical therapies and around-the-clock coordination. Our Pharmacy Concierge Team plays a key role in ensuring that urgent needs are addressed swiftly, professionally, and compassionately—especially after hours. This is not a high-volume call center position. It’s a vital liaison role that requires proactive communication, problem-solving, and a calm, empathetic presence. If you have a pharmacy or healthcare background and want to make a direct impact during crucial moments, we’d love to meet you. Key Responsibilities Serve as the first point of contact for patients when urgent issues arise (e.g., medication delays, shipping errors, fulfillment problems, or clinical questions to be escalated). Actively listen and work closely with patients to identify and resolve concerns in a timely, professional manner. Coordinate between our pharmacy operations, delivery vendors, and care teams to ensure uninterrupted care. Accurately document communications and outcomes in our internal systems. Represent our pharmacy’s values with every interaction—empathy, precision, and commitment to patient care. Why This Role Matters No sales, scripts, or call quotas—your success is measured by how well you solve problems and support patients. You’ll support a diverse, high-need patient population. You’ll become a critical extension of our pharmacy team, ensuring continuity of care outside of standard hours. Training & Onboarding We provide a comprehensive onboarding experience, including: IT setup and access to all pharmacy systems A 2-week, hands-on training to simulate real-world scenarios HR and compliance onboarding with a focus on privacy, patient safety, and quality Preferred Background Candidates with the following experience tend to thrive in this role: Pharmacy technician (especially compounding or home infusion) Healthcare support roles involving high-touch communication Medical office or specialty pharmacy customer service Any role requiring crisis response or compassionate healthcare communication What We’re Looking For Proven ability to stay calm, think clearly, and act decisively under pressure Strong verbal and written communication skills Detail-oriented, organized, and emotionally intelligent A professional, polished resume that reflects your ability to support patients in critical moments Ready to join a team that values both clinical accuracy and human connection? to be part of our Pharmacy Concierge Team.

Job Type:

Full-time Pay:

$15.00 – $18.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid sick time Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift Monday to

Friday Education:

High school or equivalent (Required) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Jupiter, FL 33458 (Required)

Work Location:

In person