DIRECTOR OF MEMBER ENGAGEMENT Position Available In Palm Beach, Florida

DIRECTOR OF MEMBER ENGAGEMENT

Gleneagles Country Club – 3.6

Delray Beach, FL Job Details Full-time Estimated:

$75.4K – $92.4K a year 14 hours ago Benefits Paid jury duty Paid holidays Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance 401(k) matching Employee discount Professional development assistance Bereavement leave Life insurance Referral program Prescription drug insurance Qualifications Hospitality Management Microsoft Office Analysis skills Bachelor’s degree Senior level 2 years Communication skills Full Job Description

JOB DESCRIPTION

The Director of Member Engagement plays a vital role in driving Member satisfaction, retention, and club branding and communications. This dynamic position serves as a liaison between Members, Club leadership, real estate agents, and prospective Members, while also overseeing concierge services, the reservations desk, and administrative support functions for the Clubhouse Manager. The successful candidate will be responsible for the execution of strategic Member engagement and brand initiatives, content creation, and coordination of Member services that enhance the overall Member experience and promote the Club’s identity

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED 1.

Member Engagement & Experience Develop and implement innovative Member engagement strategies and programs to increase club utilization and member satisfaction. Conduct tours, orientations, and ongoing follow-up with new Members to ensure smooth onboarding and integration. Maintain and analyze Member feedback and engagement data to identify trends and improve experiences through surveys and other mechanisms to obtain feedback. 2. Concierge & Reservations Oversight Supervise the Concierge and Reservations Desk team to ensure superior service delivery, efficiency, and professionalism. Provide support and strategic direction to elevate the Member and guest experience through reservations and daily interactions. Develop and monitor procedures to ensure consistent service quality and attention to detail. 3. Administrative Support Provide direct administrative support to the Clubhouse Manager by answering phone calls, returning voicemails, booking appointments and responding to emails. Assist with the preparation of internal and external reports, forms, memos, and documents such as rules. 4. Marketing and Communications Assist with taking photographs at club events for social media purposes. Support the development and execution of marketing campaigns and social media content. Collaborate with leadership to ensure consistent messaging and brand voice across digital and print platforms. 5. Membership Office Management Oversee all Membership Office activities including sales, rentals, membership upgrades and family transfers. Maintain accurate and secure digitized records of Member documents, correspondence, and files. Oversee the digitization of all members and rental files. Develop and maintain realtor relationships and club comparison reports. 6. Data Management & Software Utilize Clubessential and related platforms to manage Membership records, track Member activity, and monitor engagement. Maintain up-to-date Member information, photos, and digital membership files to ensure seamless operations and security protocols. Ensure the CRM is accurately capturing prospects and develop and execute a campaign/strategy to engage prospects through email marketing. 7. Events & Community Relations Plan and coordinate New Member focused events that promote connection, community, and club involvement. As a member of the Leadership team, be a visible presence at significant member events. 8. Team Leadership & Development Provide mentorship and oversight to the membership and concierge teams. Participate in the hiring, training, and development of team members to ensure service standards are met or exceeded. Promote a positive and collaborative culture that reflects the Club’s values and mission.

EDUCATION AND EXPERIENCE REQUIRED

Bachelor’s degree in Hospitality, Business, Communications, or related field preferred. Minimum 2 years of experience in Member engagement, hospitality, or club/resort operations. Strong verbal and written communication skills. Proficiency in Microsoft Office Suite and Member management systems such as Clubessential. Knowledge of Club governance, by-laws, and Member services protocols. Detail-oriented with exceptional organizational and analytical abilities.

Job Type:

Full-time Pay:

A competitive compensation and benefit package will be offered commensurate with qualifications and experience.

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance