Front Desk Concierge/Receptionist with M.A. training Position Available In Palm Beach, Florida

Front Desk Concierge/Receptionist with M.A. training Capital Orthopaedics + Spine Palm Beach Gardens, FL Job Details Full-time $18 – $22 an hour 22 hours ago Benefits Paid time off Professional development assistance Flexible schedule Qualifications Spanish Insurance verification Medical office experience Mid-level Master’s degree Master of Arts Organizational skills Front desk Communication skills Medical receptionist

Full Job Description About Us:

At Capital Orthopaedics + Spine , we deliver concierge-level, white-glove care in orthopedic and spine medicine. Located in Palm Beach Gardens, our private practice is known for its precision, compassion, and highly personalized patient experience. We care for discerning patients who expect not only expert clinical care, but also unmatched professionalism and service at every point of contact. We are seeking a seasoned and polished Front Desk Receptionist who is passionate about orthopaedic medicine and excels in a high-touch, patient-centered environment. Position Overview As the first and last impression of our practice, the Concierge Front Desk Receptionist plays a key role in creating a seamless, warm, and professional patient experience. You’ll handle check-in/check-out, appointment scheduling, phone and email communications, and collaborate closely with our providers and clinical team to ensure smooth patient flow. This role is ideal for someone who has found their stride in healthcare administration and enjoys working in a practice that values excellence, precision, and empathy. Key Responsibilities Greet patients warmly and professionally as they arrive Manage check-in and check-out processes with accuracy and discretion Verify insurance and collect copays or outstanding balances Schedule and confirm appointments, coordinate outgoing referrals, and follow-ups Answer phones, emails, and portal messages with prompt and courteous responses Maintain a clean, organized, and welcoming front office environment Communicate clearly with clinical staff to support efficient patient flow Uphold HIPAA and all privacy and security regulations at all times Qualifications 3+ years of front desk or patient services experience in a medical office (orthopaedics or specialty preferred) Warm, professional, and polished demeanor with excellent communication skills Strong organizational skills and attention to detail Comfortable with EMR systems and standard office technology Passion for providing outstanding patient service and working in a collaborative setting Dependable, punctual, and calm under pressure Why Join Us? Be part of a boutique private practice focused on clinical excellence and concierge service Work closely with a respected team of orthopaedic specialists Enjoy a consistent full-time schedule with no weekend shifts Competitive pay, benefits, and a supportive workplace culture Opportunities to grow professionally within a high-functioning, patient-first environment

To Apply:

Please submit your resume and a short cover letter telling us why you’re passionate about front desk patient care and what draws you to orthopaedic medicine. If you have a professional headshot as well, we’d love to see your smiling face!

Job Type:

Full-time Pay:

$18.00 – $22.00 per hour Expected hours: 35 – 40 per week

Benefits:

Flexible schedule Paid time off Professional development assistance

Schedule:

8 hour shift Monday to Friday No nights No weekends People with a criminal record are encouraged to apply

Experience:

Medical Front Office:

3 years (Preferred)

Language:

Spanish (Required) Ability to

Commute:

Palm Beach Gardens, FL 33410 (Required)

Work Location:

In person