Member Concierge Position Available In Palm Beach, Florida

Member Concierge HHC Atlantic, LLC Delray Beach, FL Job Details Full-time $21 an hour 1 day ago Qualifications Hospitality Resort Communication skills Entry level Full Job Description Position Summary The Member Concierge is a key liaison between the resort and its members, responsible for delivering exceptional, personalized service across all member touchpoints—including the yacht club, beach club, golf club, and hotel. This role is dedicated exclusively to members and is responsible for managing reservations, answering inquiries, facilitating experiences, and fostering a strong sense of community and care. The Member Concierge acts as the go-to person for all member needs, ensuring seamless service and an elevated club experience. Key Responsibilities Develop and maintain personal relationships with members, greeting them by name and providing a warm, consistent point of contact. Serve as the primary resource for member reservations—including dining, golf, spa, beach cabanas, events, and other club amenities. Assist members with all inquiries, offering timely, accurate, and thoughtful responses. Proactively anticipate member needs, preferences, and special occasions, delivering personalized service and thoughtful touches. Coordinate special experiences and arrangements. Stay well-informed on club offerings, schedules, and policies, and be able to communicate them clearly to members. Build and maintain relationships with local partners and vendors to provide exclusive or priority access to services, events, and activities. Collaborate with other departments (e.g., golf, dining, events, valet) to ensure seamless execution of member experiences. Resolve member concerns or service issues with discretion, empathy, and professionalism. Maintain accurate member profiles, preferences, and activity history to ensure a tailored service approach. Support communication and coordination of member events, announcements, and invitations. Monitor the ambiance and presentation of concierge and other areas, ensuring a polished and welcoming environment for members. Uphold and model the service standards and values of the resort in every interaction. Qualifications Strong interpersonal and communication skills; ability to build rapport quickly and genuinely. Prior experience in luxury hospitality, member services, or private club settings preferred. Highly organized with the ability to manage multiple requests simultaneously. In-depth knowledge of the local area, resort amenities, and club offerings. Discretion and professionalism when handling confidential member information. Proficiency with reservation and communication systems (e.g., CRM, POS, email platforms). Flexibility to work evenings, weekends, and holidays as needed. Physical Requirements Ability to stand or move about for extended periods. Capability to lift and carry up to 30 pounds. Comfortable navigating club facilities, including outdoor areas, stairs, and uneven surfaces. Capacity to operate standard office equipment, including computers and telephones