Part Time Concierge Position Available In Polk, Florida

Part Time Concierge Access Management – 3.7 Davenport, FL Job Details Part-time $16 an hour 1 day ago Qualifications Hospitality Management Customer service Microsoft Office High school diploma or GED Conflict management 1 year Communication skills Property management Entry level Full Job Description Concierge Job Summary The Concierge serves as the first point of contact for residents, guests, and vendors, ensuring a welcoming and professional experience. This role is responsible for providing exceptional customer service, assisting with community needs, and supporting the efficient operation of HOA services. Must be available 9am-6pm Saturday and Sunday in order to be considered for the role. Key Responsibilities Resident and Guest Services Greet and assist residents, guests, and vendors in a friendly and professional manner. Provide information about community amenities, events, and policies. Handle resident requests, complaints, and concerns promptly, escalating issues as necessary. Administrative Support Maintain a detailed log of resident interactions, visitor check-ins, and deliveries. Coordinate amenity reservations, including scheduling and ensuring compliance with HOA guidelines. Assist with administrative tasks such as updating resident records and distributing community notices. Event Coordination Support HOA events by providing logistical assistance, such as coordinating with vendors and managing RSVPs. Communicate upcoming events and activities to residents. Facility and Vendor Liaison Monitor common areas and report maintenance or safety issues to the appropriate personnel. Coordinate with vendors for services such as landscaping, cleaning, or repairs. Package and Mail Handling Receive and distribute mail, packages, and deliveries, ensuring accurate tracking and timely notification to residents.

Qualifications Education:

High school diploma or equivalent required; additional education or certifications in customer service or hospitality preferred.

Experience:

At least 1-2 years of experience in a customer service, hospitality, or similar role. Experience in HOA or property management is a plus.

Skills:

Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office and familiarity with HOA management software. Problem-solving and conflict-resolution skills. Working Conditions May require evening, weekend, or holiday shifts depending on the needs of the community. Primarily works indoors in a front desk or lobby setting; occasional light lifting or standing may be required. Competencies Customer service excellence Attention to detail Professional demeanor Adaptability and reliability Team collaboration This job description outlines the general duties and qualifications for the Concierge role. Specific responsibilities may vary based on the needs of the HOA.