Call Center Concierge Position Available In Seminole, Florida
Tallo's Job Summary: A Call Center Concierge at Concert Golf Partners in Lake Mary, FL, provides top-notch customer service to members via phone and email. Responsibilities include resolving issues, coordinating services, and maintaining accurate records. Ideal candidates possess strong communication skills, problem-solving abilities, and a customer-centric mindset. High school diploma required, previous call center experience preferred.
Job Description
Call Center Concierge 2.0 2.0 out of 5 stars 300 International Parkway, Lake Mary, FL 32746 Concert Golf Partners is launching a dedicated customer service facility designed to enhance our member experience through efficient and effective communication. A Call Center Concierge position involves providing high-quality customer service and support to our members over the phone or email. The Call Center Concierge will serve as a primary point of contact for customers seeking assistance. This role requires exceptional communication skills, a customer-centric attitude, and the ability to manage a wide range of inquiries efficiently. The ideal candidate will possess problem-solving skills and a thorough understanding of the services offered by the company.
Key Responsibilities:
Customer Support:
Provide exceptional phone and email support to members and/or potential members.
Service Coordination:
Assist members in making tee time reservations or coordinating basic services as needed to support our members.
Information Management:
Maintain comprehensive knowledge of company services, policies, and promotions to provide accurate information to customers.
Issue Resolution:
Troubleshoot member issues effectively and follow up to ensure satisfactory resolution, escalating complex issues when necessary.
Data Entry:
Accurately record member interactions and transactions in the system to maintain up-to-date records.
Feedback Collection:
Gather member feedback and suggestions to improve service quality and customer satisfaction.
Collaboration:
Work closely with other departments (e.g., sales, operations, and marketing) to ensure customer needs are met and service delivery is seamless.
Performance Metrics:
Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and response times.
Continuous Improvement:
Stay current on industry trends, best practices, and company updates to provide the highest level of service.
Qualifications:
Education:
High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
Experience:
Previous experience in a call center, customer service, or hospitality/country club role is a plus.
Communication Skills:
Excellent verbal and written communication skills, with a focus on active listening.
Technical Skills:
Proficiency in using computer systems and basic office applications (e.g., Microsoft Office).
Problem-Solving Skills:
Strong analytical skills with the ability to resolve issues effectively and efficiently.
Time Management:
Ability to manage time effectively, prioritize tasks, and work in a fast-paced environment.
Flexibility:
Willingness to work various shifts, including evenings and/or weekends as needed. We are committed to maintaining the highest standards of service.
