Patient Connection Specialist FT Day/Remote- GA Residents only Position Available In Bibb, Georgia

• Job Summary
• Exemplifies importance of patient care connections through attributes of exceptional customer service, effective communication, and efficient navigation of the enterprise resources.

Required to fulfill patient requests, according to specific service line and/or department directives. Extensive knowledge of service deliverables is continuously promoted to drive efficiencies in achieving one call resolution while ensuring patient satisfaction.

• Essential Functions
• + Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call.

+ Maintains expert working knowledge of database applications while ensuring patient privacy. + Works as a team player, while consistently achieving departmental goals and metrics. + Facilitate patient requests in a safe manner. + Engages active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service line guidelines.

• Physical Requirements
• Work consistently requires long periods of sitting, computer and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight, hearing and touch. Must be able to speak and articulate clearly. Must be willing to work in a fast-paces environment.
• Education, Experience and Certifications
• High school diploma or GED required; Bachelor’s degree preferred. Superior customer service skills and/or call center experience preferred. One year in a medical office or healthcare experience preferred. Experience with computer applications preferably Microsoft Office, Customer Relationship Management (CRM) Software, Electronic Medical Record (EMR) Software.
• Patient Population Served
• Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.
• Protected Health Information
• + Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.

+ Will share information only on a need to know basis for work purposes. + Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.

• Machines, Tools, and Equipment
• All related office equipment and supplies.

Atrium Health Navicent was incorporated on November 17, 1994 as a nonprofit corporation whose purpose is to coordinate The Medical Center, Navicent Health and other affiliated entities toward our mission: “Together, we elevate health and well-being through compassionate care.” Today, Atrium Health Navicent has more than 1,000 beds for medical, surgical, rehabilitation and hospice purposes, offers over 53 specialties in more than 50 facilities throughout the region and hosts over 100 medical residents and fellows. Included within the Atrium Health Navicent system is The Medical Center, Navicent Health, a 637 bed, nationally verified Level I-designated Trauma Center and a four-time Magnet Designated hospital for nursing excellence worldwide. Atrium Health Navicent provides a broad range of community-based, outpatient diagnostic, primary care, extensive home health and hospice care, and comprehensive cancer and rehabilitation services spanning the full continuum of care.

Included within the system are:

• Five acute care hospitals
• A rehabilitation hospital
• A new, state-of-the-art children’s hospital
• Central Georgia’s first life plan community
• An in-patient hospice facility, as well as in-home hospice care
• Wellness and preventative services
• Multiple urgent care centers
• Numerous community-based partnerships that help Atrium Health Navicent deliver on its mission.

Distinguished nationally for its excellence, Atrium Health Navicent is also one of the premier teaching hospitals in the United States and serves as the primary teaching hospital for the Mercer University School of Medicine. Atrium Health Navicent supports residency-training programs in family practice, general surgery, internal medicine, obstetrics and gynecology, and pediatrics along with fellowships in critical care, geriatrics and orthopedic traumatology. Atrium Health Navicent also partners with a number of central Georgia universities and colleges to offer advanced training for nursing students. As a teaching hospital, Atrium Health Navicent attracts the best and the brightest to the area. In 2019, Navicent Health strategically combined with Charlotte-based Atrium Health. With similar missions and complementary capabilities, we’re bringing better care to everyone we serve throughout the Southeast, from the Carolinas to Georgia.

Our combination has brought:

• Access to world-class care – from the top experts to the most advanced treatments in heart, cancer and children’s care.
• The latest and most innovative care options – like real-time virtual care for everything from everyday illnesses to critical care to mental health needs.
• Care focused on the whole community – through programs that help prevent disease, address social factors impacting health (like access to safe housing or fresh food), and boost health outside our walls.

Vision Partners for life, care you trust. Mission Together, we elevate health and well-being through compassionate care. Values Integrity, Respect, Ownership & Caring (IROC)